Save yourself a potentially expensive visit from the plumber. Flushing wipes, paper towels, or similar items can cause costly damage to private plumbing and the City's sewer system. Only flush the 3 Ps: pee, poo, and paper (toilet paper). Everything else belongs in the trash.

We recognize many of our customers are facing financially challenging times; we want to help. If you are struggling to pay your utility bill, please contact the Utility Billing Office  at (805) 564- 5343 as soon as possible to discuss an alternative payment plan. It is imperative that you make contact with the City rather than not paying your utility bill. Staff are experienced in working with customers to evaluate options, like payments plans, or connecting customers to resources to reduce future bill impacts such as water conservation programs or trash service changes. 

To protect the safety of our staff and the community, we have suspended in-person Water Checkups. Instead, City staff are here to help you over the phone or through a virtual meeting. Get assistance reading your meter, finding causes of high water use, adjusting your sprinkler timer, and identifying ways to save water and money on water bills. Please call (805) 564-5460 to leave a message for staff assistance.