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December 21, 2020
Distribution: All Active Volunteers
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What's Happening with Engage? |
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Change Management
January go-live chapters have received their Sandbox login credentials and are currently in the process of exploring the system for the first time. Additionally, they are being scheduled for their data migration and configuration review sessions, which will take place one week prior to their go-live dates in January.
February go-live chapters are currently receiving Live Journey Orientations for each constituent journey inside of the system and will gain access to the new sandbox environment upon completion. Chapter Success Managers continue to work with these chapters to ensure each of the chapter readiness checklist items required for transition are complete.
Wave 2 Chapters have been having their Chapter Success Calls this month. March go-live chapters are currently working on their readiness checklists and will receive their Live Journey Orientations in January 2021.
Product Development
Over the past month, the below releases have been made in Engage:
If you would like to receive Engage release updates in your SCORE email inbox please sign up here. You will receive a message letting you know about changes and improvements shortly after the release has been completed and undergone verification.
On-Demand Training Webinars
On-Demand training webinars are now available on the Support Center. These role-based videos describe in detail the various administrative positions in Engage and demonstrate how to complete the key tasks required of each respective position.
There are also quick How To videos illustrating logging in to the system, overview of the home page, and the roles of Interviewer and Coach.
The videos included are:
Content in each of these videos will be updated as related enhancements to the system are made available.
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Mentor Profiles Now in Alphabetical Order |
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The Our Mentors content band on chapter websites will now organize mentor profiles in alphabetical order by first name. Previously, mentor profiles would appear with the most recent mentor being added in at the top of the list when using this content band type.
This update was made to help with the problematic issue of new mentors getting overloaded with mentoring requests because they were the first to appear at the top of the list.
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Upcoming Live Webinars for Small Business Owners |
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Introducing - Volunteer Recognition and Appreciation Hub |
Over the past couple of months, a Recognition Task Force consisting of select volunteer leaders and members of SCORE HQ have been discussing ideas and methods for assisting chapters in their volunteer recognition efforts. The results of those discussions is the newly launched Volunteer Recognition and Appreciation Hub on the Support Center!
The Volunteer Recognition and Appreciation Hub is a central place where volunteers and chapter leaders can check out ideas, examples and resources related to improving recognition and appreciation for volunteers in their chapter. The Hub will be dynamic and updates will be made periodically.
We'd like to recognize and thank the below volunteers for their ideas, suggestions and feedback that helped make this project possible:
- Steve Click, Indianapolis
- Karen Foelsch, Co-Chair, Kansas City
- Krista Fuller, Chapter Chair, Seattle
- RG Lineberry, District Director, TN
- David Lurie, Committee Chair, Houston
- Ken Narod, Chapter Chair, Metro NJ
- Mark Rothenberg, District Director, NY
- Michael Siegel, Chapter Chair, Savannah
- Lorraine Wardy, Chapter Chair, Orange County
If your chapter has an idea, suggestion or resource you would like to share, or if you have any questions about the content, please reach out to volunteer.services@score.org. |
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January is National Mentoring Month |
National Mentoring Month is the perfect time to recruit volunteers. A great resource for this campaign is your chapter's VolunteerMatch account! Within VolunteerMatch you can activate the pre-loaded opportunity for business mentor or create opportunities for specific subject matter experts.
If you have any questions on how to gain access to your chapter’s VolunteerMatch account, post new opportunities, or how to use the platform, please do not hesitate to email marketing@score.org. |
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January Lifelong Learning Webinar - Fox Valley |
The January Lifelong Learning Webinar will be held on January 21 at 12pm EST.
The Fox Valley Chapter will present on their robust continuing education program which consists of various milestones a volunteer can reach over the years, eventually earning a status of Master Mentor. Learn how Fox Valley set up this program and how it works for their members. As always, we will have plenty of time for Q&A.
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Monthly Marketing Webinars to Launch in January |
Based on feedback received from volunteers, the marketing team will begin hosting monthly webinars for marketing and website training.
The marketing strategies webinar will be held the second Wednesday at 2 PM EST of each month. These webinars will cover topics such as upcoming campaigns, branding, email marketing, chapter marketing best practices, content marketing, and more. If interested in attending this webinar, you can register Here.
The website training webinars will be held the second Thursday at 2 PM EST of each month. These webinars are designed specifically for chapter webmasters and will include new features and upcoming changes to the website, webmaster basics, chapter website best practices, and more. To attend this webinar, please register Here.
Each session will be led by staff, outside experts, or volunteers and will include time for Q&A or discussion.
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SCORE Company Store Login - General Volunteer Use |
Today all chapter admins will receive an invitation to a general use SCORE Company Store through Office Depot that allows all volunteers to browse SCORE swag available for personal purchase.
This login is credit card required which is different from chapter leader login credentials which allows you to purchase both restricted and non-restricted SCORE products. Volunteers will be prompted to add their own ship-to address upon checkout.
The format for the general login is below. Note: We recommend using your local chapter account to ensure multiple chapters are not logged in at the same time. Credit Card information is not stored, so your privacy is protected.
Login: SCOREXXXX
Password: ScoreXXXX!
**Where XXXX is your 4 digit chapter number
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Resources for Clients
SCORE is collecting resources to answer client's critical questions during the COVID-19 pandemic—and afterward. Updates are being made regularly.
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Volunteer Toolkit
These resources provide the latest communications and notifications around SCORE’s policy and guidance during this trying time.
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1165 Herndon Parkway
Suite 100
Herndon, VA 20170
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Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA. |
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