Town of North Castle
Supervisor
Michael J. Schiliro
E-News Update
Dear Neighbors and Friends,

We’ve had 2 post-storm isolated outages but fortunately Con Ed was quick to react and remedied those situations. We still have that one house that has power at the curb, but working on their service to the house. And we still have enough Verizon and Altice (Optimum) outages to keep us very busy, Mindy mostly as she has shepherded this process for you. Altice has assured us that full restoration would be today, but we are keeping WIFI availability at the Hergenhan Rec Center just in case. I’ll provide a recap email next week on Isaias. See below for some remaining info, and I along with the Town Board hope you have a great weekend; you all deserve it. 

Here is our real time update:
  • Outages: Zero, as above. 

  •  Restoration: Done. 

  • Town’s Response: We are very close to full restoration on everything. We are staying on it until the number is zero for power and internet.
STATUS ON ROAD OPENINGS: All roads are now clear, including Palmer in N. White Plains.  

NOTE: You will see tree debris on the roadsides for many weeks. Our highway department will get to this over time, so it will not disappear quickly.  Please be patient.  

As of 11 AM Friday, August 14th: 
Total Roads impacted: 73  
Total Roads that are now passable in North Castle: 73
Roads that are closed in North Castle with wires down: 0
 
CHARGING STATION / WATER / WIFI: 
Armonk: We are keeping Wifi available outside of the Hergenhan Rec Center on Maple Ave through today Friday, August 14th, as some of you still don’t have your internet service restored. All other locations and dry ice distribution cease to exist as everyone has power and water.

Con-Edison Spoiled Food Claim Form: 
Con-Edison has expanded their claims policy for customers who have been without power for 48 hours or more since Thursday 8/6 to cover spoiled food, medication, or perishable commercial merchandise. Both forms are located on the Con-Edison File a Claim page.
 
REPORTING TELECOM ISSUES – FIOS / ALTICE, ETC.: 
We are in direct contact with both Verizon and Altice.

Altice/Optimum has confirmed again this morning that all residents will be restored by this evening, Friday August 14th with a few households beyond that timeframe. We continue to pressure them for time frames for specific areas.

Regarding the credit for lost service, residents no longer have to apply for the credit, the credit will be "pro-active" meaning Altice will automatically issue your credit. Click Here for trouble shooting information.

Verizon has provided us with some updated information, but we are unable to get specific restoration of service information.  

If you have specific issues, try to call your provider directly and get a ticket number, if possible. Then email my Executive Assistant Mindy Berard (mberard@northcastleny.com) with that ticket number, your name, address, provider and the phone number associated with the account.

If you have already provided us with information and have your service restored please drop Mindy an email to let us know.  

EMERGENCIES and HAZARDS:

In case of Emergency call the North Castle Police Department (NCPD): 273-9500.

Please register for NIXLE to receive Police and Highway Alerts www.nixle.com. 

If you use life-support Equipment – register with Con-Edison by filling out the life support equipment form on the Con-Edison website.

COVID:  Don’t forget – MASK UP!!! Keep distancing!!! Model Good Behavior and get used to it as it will be around for a while. It’s easy to lose focus on COVID with all the aggravation we have just gone through with the storm and power outage, but we can’t let our guard down. Also, if you have questions regarding your child’s school attendance, you should direct those to your school district.  

Enjoy the weekend! Talk to you next week. 

Continue to stay safe.  


Mike

Michael Schiliro - Supervisor Town of North Castle 

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