In a recent study by the University of North Carolina, 1601 people were asked if there was rudeness, poor communication and incivility in the workplace. 89% of the people responded yes. However, when they asked those same people if they were ever rude, 99% of them said no. The problem is we don't always see ourselves. To be more aware of what rudeness looks like, here are the top 10 acts of rudeness.
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10 Top Acts of Rudeness
Rapport, Relationships, Connections and Getting Along with Co-workers, Colleagues, Customers and Stakeholder will be at the very least diminished and at most destroyed by acts of rudeness.
The problem is many people are unaware they are rude. Here is a list of the of the top 10 acts of rudeness as seen in the my book, “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers – even kids”
1.
Talking about someone behind his or her back
2.
Interrupting others when they are speaking or working
3.
Flaunting status or authority; acting in a condescending manner
4.
Belittling someone’s opinion to others
5.
Failing to return phone calls or responding to memos
6.
Giving others the silent treatment
7.
Insults, yelling, and shouting
8.
Verbal forms of sexual harassment
9.
Staring, dirty looks, or negative eye contact
10.
Intentionally damning with faint praise
If you see yourself in any of the acts above, start making changes now. If you see others doing these things try to provide feedback. Many people simply don’t know they are being rude and if you don’t provide feedback they won’t know how their actions are affecting them, you and your work performance.
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Arnold Sanow, MBA, CSP (Certified Speaking Professional), works with leaders and teams to help them get along better with customers, colleagues, co-workers and stakeholders. Arnold is a subject matter expert who speaks, trains and coaches his clients to improve communication, interpersonal relationships, emotional intelligence and presentation skills. He has delivered over 2,500 keynotes, workshops and training sessions, a former adjunct professor at Georgetown University and is the author of 6 books to include, "Present with Power, Punch and Pizzazz" and “Get Along with Anyone, Anytime, Anywhere.” Successful Meetings Magazine recently named him one of the top 5 best "bang for the buck" speakers in the USA and he was rated as one of the top 30 Global Gurus in Communication by his peers.
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