Webex by Cisco had over 1,000 enhancements last year driving this year’s channel expansion!, Podcast

Recent additions are reviewed by Kristyn Hogan, Head of Global Collaboration Partner Sales at Cisco with Don Witt of The Channel Daily News, a TR publication. The four notable standout additions start with Babble Labs noise cancellation technology. It really enhances the user experience.

TotalCX creates easy to manage customer experiences, Podcast

“It all starts with the recording of a phone call,” says Gary Graves, CEO of TotalCX. In this podcast we learn how each recording of calls with customers creates actionable information that ultimately improve customer experiences. TotalCX offers, in real time, the ability of a manager to coach an agent or have the call escalated.

Lumen Selects Alianza to Power Communications Network Transformation from the Cloud, Podcast

Earlier today, Lumen Technologies selected Alianza’s cloud communications platform to strengthen its voice and UC service portfolio and provide customers with a feature-rich, anywhere business communication functionality. Built on the Alianza platform, the new Lumen Cloud Communications offering will be positioned as a primary option for customers ready to migrate to a cloud communications solution.

AI and data can create better customer experiences, but it requires trust and transparency, Podcast

“You need to think about the customer journey, end-to-end, and the context,” says Genefa Murphy, Chief Marketing Officer at Five9. Genefa discusses how data can be used to improve customer engagement and how marketers can remain confident when it comes to using data to offer a personalized experience despite the rise in security risks and an increased focus on data protection. In this podcast we learn about the trends in managing calls and the development of data.

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