• Let us know if you are struggling and if you start to fall behind.  
• Your first step should be to communicate with your mentor and your instructors and let them know what is happening. Work with them to make a plan so that you can complete your studies.   
• Academic Support (academic.support@esc.edu) is available for tutoring needs, time management plans, and other support. The team will connect with you remotely via Skype, Zoom, or by way of a simple phone call.  
• If you need help navigating or are unable to reach your mentor, you can get help from the student services teams. 
• Ask for an Incomplete.  
• For those who cannot complete the course in time, an Incomplete provides an extension beyond the end of the term to complete your course. Your realistic assessment of your situation and ongoing engagement and communication with your instructors is key.  
• PLEASE NOTE: An Incomplete can impact eligibility for financial aid in future terms. Please contact financial aid for additional information; they can provide guidance on mitigating circumstances processes. Financialaid@esc.edu or visit us during our virtual office hours http://attend.esc.edu/virtual-office-hours/ 
• Withdraw from Course(s).   
• Withdrawal is a way to manage the academic impact of not being able to complete your courses.   
• Before you drop any course, please contact the Student Information Center at 1stop@esc.edu or 1-800-847-3000 ext. 2285, so you can be fully informed of the impact of your decision before you take action. Dropping and not completing a term may have an impact on future financial aid eligibility, so it is important to talk this through with knowledgeable college staff. The Student Information Center is cross-trained in financial aid, student accounts, and registration, and can review your account comprehensively and answer your questions. 

• Please review the Tips for Successful Distance Learning for more information.   
• If you are not able to get online at home, please let us know your needs through the Student Information Center at 1stop@esc.edu or 1-800-847-3000 ext. 2285 and get in touch with you mentor and instructors about alternative ways to complete your courses.  
• If you need support in using the resources, please contact the college’s IT Service Desk for help. You may also talk to your mentor about other ways to complete your courses.   
• Mentors and the academic support team have moved to teleconferencing and phone for individual appointments. If you have an appointment, please check in to see if the person you are meeting with is working at a distance.  
• If you have not been able to connect with your instructor, please reach out to your student services team.    

• For general questions about COVID-19 preparations or to report knowledge of a potential exposure, contact the Student Information Center at 1stop@esc.edu or 1-800-847-3000, ext. 2285. We continue to monitor and investigate reports of potential exposure among students, faculty, and staff, and take action as appropriate.  
• If you have reason to suspect that you could potentially have been exposed to COVID-19, your first step should be to contact your local health department and medical provider.  
• Please know, you are important to the SUNY Empire State College. We care. We support you. We want you to be healthy. The SUNY Empire State College community cares about your health and wellness Here are some quick tips and resources to help during this time of transition.
• Please be sure to update your contact information and add a mobile number to our Rave emergency alert system.