YOUR SINGLE SOURCE VOICE + IT EXPERTS |
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April 2021 Voice & IT News |
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Award-winning, industry-certified, serving businesses for 35 years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.
Jeff Nolte, President
Call 800.787.4848 or Email
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Welcome to CTS... Thanks for your business! |
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Luminis Health Capital Orthopaedic Specialists - Multiple Locations
Bay Capital Mortgage Corporation -
Annapolis, MD
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Need to optimize your Customer Experience solution? Get to Know MiContact Center Business |
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Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90% of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like email, chat, and social media.
The Mitel MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.
Today’s contact center is a bustling hub of constant activity and interactions – incoming issues, outgoing answers, queries, complaints and concerns, wait times and abandon rates, shift changes and training runs, and data streams from different sources – all demanding to be addressed. Using Workforce Optimization technology, you can refine and improve your customer interactions. MiContact Center Business offers powerful, innovative features and capabilities including:
- Smart Suggestions
- Consolidated Reporting and Data Dictionary
- Auto answer for all media types
Take a peek into the optimized contact center… This infographic reveals how all parts of the contact center become supercharged with information and insights that work together to boost your Key Performance Indicators and customer satisfaction…
Get more from your contact center… Contact your local CTS experts today: 800.787.4848 or jnolte@ctsmd.us.
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4 Ways Technology can support a Safe Return to your Office |
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The pandemic has reshaped the way many industries conduct business. Many leaders report remote workers are productive working at home, but with vaccines widely available, more than 60% of employees expect to return to their offices soon. Here are 4 effective ways technology can be deployed to support a safe return to the office…
1. Utilize Technology for Business Meetings
Since large gatherings and physical meetings may still pose a risk for employee and organization safety, continued use of online communication and collaboration platforms can reduce the chances of spreading the virus, while effectively sharing information among teams.
2. Reduce Occupancy with Scheduling and Tracking Apps
Office occupancy can be reduced using smart scheduling tools that allow employees to work in shifts. Some apps provide occupancy tracking that shows which areas are packed with people in real-time, enabling you to refine plan area usage and cleaning activities.
3. Focus on an Effective Cleaning Strategy
Effective scheduling and cleaning go hand in hand. Allow time between group meetings to clean and ventilate the space. Implementing IoT sensors in common areas allows access to real-time data.
4. Keep up with emerging Smart Office solutions
Solutions that were impossible to imagine a year ago are on the horizon… Smart Offices equipped with sensors will become part of some workspaces. Smart wearables are being developed that will notify employees if they breach social distancing guidelines. Temperature screening cameras that can identify anyone with a high fever will control access.
As we grapple with the constantly changing public health challenge, technology will continue to evolve to meet the needs of business.
Need help with your office technology or workforce initiatives? Contact us today: 800.787.4848 or jnolte@ctsmd.us.
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Video Overview… See MiTeam Meetings in Action |
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Mitel MiCollab is an enterprise collaboration solution that securely powers communication tools whenever you need them and wherever you are.
MiTeam Meetings, integrated with MiCollab, makes it easy for your staff to collaborate and communicate effortlessly, as if everyone was in the same room.
- Now available for download on iOS and Android devices
- Video, voice and chat in an integrated solution
- Work from anywhere with web and mobile applications
- Mobile Guest Access – Guest users can join MiTeam Meetings on the mobile app with a meeting link
- Recording – A “Record” icon has been added to the toolbar. Recordings can be accessed from the home screen.
- Meetings App Sync – Sync “My Meetings” with Outlook and G-Suite calendars
- Undock Screenshare – Split the windows to view a full-screen screenshare and full-screen video tiles
Help your people stay connected and productive anywhere with MiTeam Meetings… Contact us today: 800.787.4848 or jnolte@ctsmd.us.
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6 Ways MiCloud Flex provides a Customized Path to Better Communications |
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Thinking about upgrading your on-premises voice platform? Looking at the benefits of cloud services but need customization and control? MiCloud Flex may be the right service for your unique business requirements…
1. It’s secure - MiCloud Flex offers a dedicated environment hosted in data centers equipped with advanced multi-layered security, including full encryption. Mitel’s data centers are fully certified to meet SOC 2, HIPAA and many other compliance requirements.
2. It's customizable - MiCloud Flex gives you the ability to wrap your business communications solutions around your existing business processes and workflows through APIs and Open Media.
3. It’s customer focused - As your next-generation customer care solution, you’re giving customers more choices, faster responses, personalized interactions and self-service IVR and Chatbot capabilities that save them time and save you money.
4. It’s reliable - With MiCloud Flex, chances of your communications going down because of a single network outage or hardware failure are significantly reduced. MiCloud Flex features a high-availability geo-redundancy deployment for enhanced disaster recovery and additional availability of service.
5. It saves you money - Realize big savings by moving your communications to the cloud. MiCloud Flex features subscription-based pricing to minimize up-front costs and offers a scalable pay-as-you-grow model that ensures you do not pay for unneeded capacity. Add new users, connect new offices or activate new features, all while driving down your communications and customer care costs.
6. It’s flexible - MiCloud Flex enables employees to work remotely for business or personal reasons, whether it is by choice or as the result of uncontrollable local, regional or global events.
Let’s talk about customizing your communications in the cloud… Contact us today: 800.787.4848 or jnolte@ctsmd.us.
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Keep Your Workforce Connected with CTS… Your Local Technology Partner |
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It’s not easy in these challenging times to keep your current Voice & IT systems running - let alone add new technology for more flexibility and mobility during our new ‘normal’ hybrid work arrangements.
To keep your business moving forward, you'll need easy-to-use collaboration tools - delivered on a reliable, secure Unified Communications platform. Getting access to these cloud-based tools begins with having the right local technology partner.
Small Enough to Care... Large Enough to Serve!
CTS supports the private and public sector. We deploy and support Voice, Data, and Video networks that connect your local and nationwide locations. We're proud of our track record serving clients and giving back to the community…
- 35+ Years
- BBB A+ Accredited
- One Stop Shop
- 24 x 7 Rapid Response
- 5,000+ Customers
- Mitel Platinum Partner
- Satisfaction Guaranteed
- Award Winning Performance
- Family Owned & Operated
- Supporting Non-profits & Charities
CTS is available to support your organization’s hybrid workforce initiatives. Let’s map out a plan for your business… Contact us today: 800.787.4848 or jnolte@ctsmd.us.
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Send us your referral and enjoy a $250 reward! |
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Know someone who needs more mobility tools? Is grappling with a Remote or Hybrid Workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Video Meeting tools?
Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.
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CTS Highlights
35 Years
24 x 7 x 365 Service
One Stop Shop
Rapid Response
5,000+ Customers
Need Support
Contact us today!
800.787.4848
410.850.4848
301.621.1213
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