We are receiving reports about slow service for telemedicine platforms. It is not surprising given what must be a dramatic surge in usage. We will try our best to gather information on these issues. If you could also share what platform you are using with Genesis Aquino, that would be helpful.
I have spent much of today trying to confirm payment guidelines for telemedicine visits. We have focused on simultaneous audiovisual visits. We have firm confirmation from 3 payers that they will reimburse services. The other payers are either finalizing their policies or have verbally committed to reimbursement. Given the pressing need to maintain services, I would strongly recommend that you begin telemedicine visits as soon as able and comply with documentation guidelines above, which we feel will provide the safest approach until we have further guidance. I do not usually recommend holding claims, but it may make sense to give us a few days to sort out policies and submission guidelines. I am trying to have these policies retroactive as far back as we can. This situation is changing rapidly and more to come each day. If you have dropped claims and been paid, please let Sue Loiacano know. Telemedicine services have recently been approved for Medicaid recipients and expanded for Medicare patients.
We have created aSpanish version of signageto be placed on practice doors advising patients with COVID related symptoms to return to their car and call.
