Welcome to our new monthly e-newsletter - "Customer Matters." Here you'll find useful information about Wake Forest Power programs, services, activities, projects, special events and more!

Wake Forest Power offers a payment option that allows residential customers to pay for electricity in advance. Known as Wake Forest Pre-Pay Power, the initiative utilizes advanced metering technology that also enables customers to more closely monitor their energy usage. 
 
Under the Pre-Pay Power program, residential customers have the flexibility and control to pay for electricity when they want, in the amount they want. By paying for electricity before they use it, pre-pay customers never pay a late fee and are never charged disconnect and reconnect fees if their account runs out of credit.
 
Customers can also more closely monitor how much energy they use. Instead of appearing on a traditional paper bill that is generated once a month, electricity usage is calculated daily and the cost is deducted each day from the pre-paid account. As a result, customers can observe in real time what happens when they adjust the thermostat a few degrees or turn off an extra light.
 
Current Wake Forest Power residential customers can convert their account to Pre-Pay Power service by signing up for the program and placing a minimum of $50 in the account for daily usage. New customers may enroll in the program when applying for electric service and must also place at least $50 in the account.
 
Pre-Pay customers can access their account information and make payments via credit card or debit card at any time by visiting our website, by calling 919-283-5757, or by downloading the Wake Forest Pre-Pay Power app. Account payments can also be made with cash at any Money Gram location.
 
Whenever a pre-pay customer’s balance is running low, they will receive periodic notifications via phone, email and/or text message reminding them to add funds to their account. If the balance ever runs out, the electricity will be turned off automatically during the Town’s regular business hours: Monday–Friday, 8 a.m.-5 p.m. Customers can ensure their power is restored within a few hours – any time day or night - simply by depositing more money into their account.
Use "SeeClickFix" to report street light outages & other non-emergency issues

The Town of Wake Forest offers SeeClickFix as a simple, yet effective way for residents to report street light outages and other quality of life, non-emergency issues.
 
Wake Forest’s SeeClickFix web page is available at wakeforestnc.gov/report-problem, while the mobile platform is offered as a function on the Town app.
 
By utilizing the online or mobile reporting platform, residents can report non-emergency issues through a variety of service request categories. When submitting such issues, residents can provide locational, descriptive and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, the Town, and anyone “watching” the area receives an alert. The Town then acknowledges the service request, routes it to the proper department, and updates the request – along with residents following the issue - once it’s been resolved. For more information, contact Administrative Specialist Betty Pearce. 

Wake Forest Power (WFP) customers now have faster, easier and more convenient ways to pay their electric bills thanks to a new automated phone system. To make a payment, call 833-415-0541, then follow the prompts to provide your electric account number and credit/debit card number. Accounts will then be updated to show the payment information and the new balance.

If our phone payment options doesn't appeal to you, then take a moment to review our full array of Utility Bill Payment Options.

Fortunately for Wake Forest Power customers, power outages seldom occur. Yet when they do, customers need only to call 919-761-7899 and follow the prompts to quickly notify WFP that their electricity is out.

When you call the outage reporting number, WFP's Outage Management System (OMS) attempts to identify the telephone number from which you are calling and match that number to your account. As long as WFP has the number in its system, the OMS will recognize the customer. If WFP does not have the number, or if the number on file is wrong, information pertaining to your account will not be found.
 
WFP strongly encourages customers to make sure they have provided accurate contact information. More specifically, customers are urged to register up to two phone numbers associated with their account.
 
WFP customers can update their outage phone numbers by calling the automated phone system anytime at 919-761-7899 and following the automated selection or by calling the customer service department at 919-435-9478 during normal office hours (Monday-Friday, 8 a.m.-5 p.m.).
Utility payment drop boxes available at Town Hall & Alston-Massenburg Center

The Town of Wake Forest makes it easy for residents to pay their utility bills with payment drop boxes in the Wake Forest Town Hall visitors parking lot, 301 S. Brooks St., and in front of the Alston-Massenburg Center, 416 N. Taylor St.
 
Designed to provide easy payment access, these drop boxes offer a convenient payment option for residents wishing to pay their Wake Forest Power bill and/or Raleigh Water bill. Payments deposited in a drop box after 8 a.m. Monday through Friday will be processed the next business day. The Town will mail receipts upon request.
 
Please note: The Town of Wake Forest does not accept Wake County property tax payments. Residents are encouraged to make those disbursements at the Northern Regional Center, 350 E. Holding Ave.

The Wake Forest Town Hall is open weekdays from 8 a.m.-3 p.m. Please note: Town Hall closes each weekday at 3 p.m. to allow for deep cleaning throughout the facility.

Wake Forest Power customers can access the Town’s full array of payment options, including online bill pay, Pre-Pay Power, Automatic Bank Draft and Equal Payment Plan, along with Energy Savings Tools, Utilities Contact Information, SeeClickFix and more, on the Town website through the Customer Service Central (CSC) portal. 

Recent Power Outages
On April 21 and again on April 22, Wake Forest Power crews responded to outages affecting customers in the vicinity of Caveness Farms, Sam's Club, Reynolds Mills, Bennett Park, Dr. Calvin Jones Highway/NC 98 Bypass, Aston Apartments, Ligon Mill Road, West Vernon, Wake Forest Elementary School, Alexander Springs, South Main, and Cimarron. The April 21 outage was caused by a tree limb that came into contact with a power line, while the April 22 outage was caused by a squirrel. We apologize for any inconvenience these outages caused but are pleased that in both instances, power was restored in less than an hour.
Follow us on Nextdoor, Facebook, Twitter & Instagram
 
Wake Forest Power (WFP) utilizes Twitter and Instagram, in addition to Facebook and Nextdoor, to bolster its outreach efforts and connect and engage with customers via social media.
 
WFP’s Facebook, Twitter and Instagram names are the same: @WakeForestPower.
 
WFP customers are urged to follow WFP on one or more of these platforms to stay informed about customer programs and services, community initiatives, special events and more. 

The Customer’s Guide to Wake Forest Power is an excellent resource for our nearly 7,000 residential and commercial customers.
 
This full-color, 24-page handbook provides useful information about all things related to Wake Forest Power, including how to establish electric service, ways to protect your power, the utility’s various payment programs, energy savings initiatives, plus much more.
Stay In Touch
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If you have questions or comments about the Town of Wake Forest website or E-News, please contact Bill Crabtree by email or call 919-435-9421.