May 1, 2020


Live Your Life Undetectable Program Adjustments in Response to COVID-19

Dear Amida Care Provider:
We hope this message finds you as well as can be expected during these difficult times. We want to thank you for your continued partnership and support of Amida Care’s Live Your Life Undetectable (LYLU) program.

Amida Care recognizes and appreciates that amidst the COVID-19 pandemic, patient care and the health and safety of your staff are the top priorities. With stay - at - home orders in place for the last couple of weeks and likely in the weeks and months ahead, Amida Care is aware that most of your patients have not and will not likely be able to make it to in-person appointments or viral load lab testing.
Therefore, we have made the following program adjustments:

  1. For members who were previously suppressed in the last quarter (durably or otherwise) and for whom we aren’t able to obtain new VL information, we will approve the Q1 2020 incentive based on that prior information.
  2. If you can share new VL/Supportive Service information, we welcome it. If you can’t, we will waive supportive service requirements and use all the current viral load data we have on hand.
We are actively considering further adjustments with respect to Q2 2020 incentives and will be sure to inform you once those decisions are final , via communications like this and updates to our website at www.amidacareny.org . Should you have any questions, or if we can be of further support, please feel free to reach out to your assigned Provider Services Representative ; contact the Amida Care Provider Services D epartment at 1-800-556-0674 from 9am-5pm ; or email us anytime at providerservices@amidacareny.org . Should your patients have questions regarding LYLU, please feel free to direct them to our Member Services team at 1-800-556-0689 .
Despite the challenges we are facing as a community, we look forward to continuing our work to help your patients achieve and maintain viral load suppression in 2020 and beyond.
Yours truly,

Nicolette Piscatelli
Senior Director, Network Operations