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Dear Members,
We are excited to announce that RLTC is transitioning to a new software program called Club Automation as of July 26. This new system will be a significant improvement for our management and staff and will enhance service to our club members with its integrated features. This software will provide you with an online portal to reserve courts, update your information, register for classes, and pay your bill.
Using this new software, RLTC will be moving to an integrated billing system, in which your club account will be billed monthly for any services and items you have purchased. This is an excellent layer of convenience for our members, allowing people to charge their accounts for products and services, view a monthly statement, and automatically process the charges without needing to be at the front desk. You may still also pay for services at the desk or from your account at any time.
In anticipation of switching systems, the club asks for your assistance by please paying off any outstanding amounts owed on your account. Please log-on to our current system to check if you have a balance owing. For members with credit on account, this credit will be automatically transferred into the new system. You will not lose any credit.
In the early days of system transition, you may find discrepancies in the system. Rest assured, the staff will resolve any outstanding membership information or billing issues in the first few weeks of transition. Please be patient with the staff as we navigate these changes.
You will receive more detailed information leading up to the launch on July 26th. This will include an email asking you to create a new log-in using the new system. This email will walk you through the process.
We look forward to continuing to improve our services to our members. We are confident that this club management software transition will be smooth, easy to use and will keep your information safe and secure.
Best,
Louise Malhotra
President, RLTC
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