Thank you for continuing to provide website feedback through the Website Enhancement Request Form. We are actively working to prioritize these requests. You can see the status of your request here. Please keep in mind that –due to the amount of feedback we have received and the team's capacity, you may not see a status change right away. You can also see updates in the Support Center.

To learn more about the most recent website sprint and recent updates, please attend the upcoming Webmaster Webinar on April 12.

As we work to improve your Google Analytics 4 (GA4) experience, we are interested in hearing what you would like to see in the GA4 dashboards. Please complete the survey below to let us know what details are most important to you. 

GA4 Dashboard Survey 

If you need access to the SCORE 2023 Metrics Dashboard or to Google Analytics to review the performance of your new chapter sites, please email campaigns@score.org. 

The Marketing and External Relations teams joined forces to create a volunteer recruitment toolkit with all the marketing and public relation resources your chapter might need to recruit qualified volunteers. This toolkit includes: 

Registration is now open for the 2023 NSBW Virtual Summit!

This free, two-day virtual event features access to federal resources, educational workshops and networking to help our nation's entrepreneurs start and grow their businesses in the face of any challenge.

The Virtual Summit will take place May 2 - May 3, 2023, and you can learn more about this event here: SCORE.org/national-small-business-week.

We encourage you to help spread the word about this event to your clients. A chapter toolkit will be available April 4 under the Marketing Toolkits on the Support Center and within the Field Marketing Editorial Calendar.

LiveChat is a customer service software that enables website visitors to chat online with a team of SCORE mentors.

This online chat software is active on both national and chapter sites. A team of SCORE mentors donate their time regularly to answer client chats that come through this feature on the website. So far, in FY23, our LiveChat mentors have a satisfaction rate of 93.2% and received 12,000 chats last year alone.

More information about this platform will be discussed in April's Marketing Webinar. If interested in learning more, register today: April Marketing Webinar Registration.

We are looking for tech-savvy volunteers willing to learn a new platform and provide business guidance through this new service. These mentors would also assist in answering client chats from the NSBW Virtual Summit. Additional requirements for the chat program include:

• Net Promoter Score (NPS) of 82 or above

• Typing speed of 30 words per minute (WPM)

• Open availability of 6 business hours per week (Tuesday & Thursday)

• Complete the LiveChat training (about 3 hours)

If you meet these requirements and are interested in becoming a chat mentor, please fill out this LiveChat Interest Form. You will hear from SCORE's Marketing Specialist, Taylor Hedgpeth, who will provide more details about the program and the next steps.

Wednesday, April 12 | 2:00 PM ET

Join us at the Marketing Webinar on Wednesday, April 12, at 2:00 PM ET to talk about LiveChat – the chat feature you see on the SCORE.org domain. We will discuss how it works, the results we've seen, how you can become a chat mentor and plans to utilize this service during the National Small Business Week Virtual Summit.

PLEASE NOTE: This webinar has been converted to a meeting format in Zoom and has a new registration link. And if you have any suggestions on what you would like covered, please email marketing@score.org.

The next Webmaster Webinar will be on Wednesday, April 12, at 3:30 PM ET. These webinars will cover topics such as the most recent website sprint, new website features, tutorials, chapter website best practices and more.

If you have suggestions about the topics you'd like us to review, please submit them through the following form: Webmaster Webinar Topics. 

If you would like to stay up-to-date on webmaster information, please fill out the Webmaster Communications Sign-Up Form.

Marketing questions: marketing@score.org

Social media questions: socialmedia@score.org

Media mentions: media@score.org

Engage questions: engage@score.org

Other questions: help@score.org