January 2023
Friends,

Happy New Year! Start 2023 off on the right foot by taking advantage of the many services ASCC offers and ensure your customers are served 24•7•365! 

In this month's newsletter, we announce some exciting changes coming your way, ask you to participate in a quick informational survey, and offer some advice on how your business can achieve success in 2023! 

Thank ​you for choosing us to serve as an extension to your customer service team - we greatly appreciate your business. ASuperior Contact Center is always here to support you. If you have questions about our services or are curious about how our solutions can help streamline your business communications, we'd love to connect! Email or call us at 1.800.344.6470.

Best Wishes,
Exciting Changes Coming!
At ASCC, we are always evolving and exploring innovative ways to make your and, more importantly, your customers' experiences the best. We are implementing new software geared to expedite and simplify, all while increasing the level surface you’ve come to know and expect! Our team is currently training to learn all of the ins and outs of the new system, making sure we are fully prepared before launching it publicly.

Be sure to keep an eye on our newsletters as we release more information on the next steps and how this switch will affect you, your customers, and your business as a whole.
Celebrating Milestones
January

Join us in congratulating Carly Ervin, who celebrated one year with the ASCC team on January 4th! Thank you for being such a wonderful asset to our team. We'd also like to extend a "Happy Birthday" to Dawn Swartout and Erica Rodriguez, who are both celebrating birthdays in January! We are tremendously grateful for all of your hard work and dedication to the ASCC team.
February

Congratulations to Adrienne Wilkerson, who will be celebrating 8 years with ASuperior Contact Center on February 16th! Thank you for your dedication to the ASCC team. Your commitment to excellence does not go unnoticed and we are proud to have you! Happy Birthday to Laura Malcom and Rene Coker, who will be celebrating their birthdays in February!
Take This QUICK One-Question Survey!
We're always exploring options to better server our clients. Please take a moment to complete a quick, one-question survey on business software solutions your company is currently using. We’ll collect and use this data as we develop integrations to work with the tools you use! 
Meeting Your Clients Where They Do Business
Improving customer experience - a concept that involves everything from the level of service to how well products fit into their lives - is a huge focus for businesses in 2023. It's time to think about your business's customer service plan for the upcoming year. How will you connect? Let us help!
It's time to open up your calendars for the new year! As you're reviewing dates for 2023, make sure to note when you'll be out of the office and let the ASCC team know in advance!

You can fill out our Support Request Form HERE to let our team know of any upcoming office closures.

We are always here to support you when the unexpected happens, but letting us know of any schedule changes in advance will help us to inform and serve your clients the most efficiently and effectively.
‌
We love our clients and we consider it our privilege to support their customers daily. Your feedback matters as we are always striving to provide the best possible service. Let us know how we're doing by leaving us a review.
Industry News

The Internet of Things is a growing infrastructure of internet-enabled objects ranging from vacuums to light bulbs, all aimed at increasing control, automation, and even data collection. IoT can be a huge benefit for a business office when used appropriately. Looking for ideas? Try these.

Being a great communicator can be tough, but it's extremely helpful in business and in life. By avoiding the following four blunders, you'll automatically be in a better position to communicate effectively.