August 2023

Dear friends, 

We often share this important number: 20,000. That’s 20,000 individuals served through TOA’s community-based programs each year. This doesn’t even count the 200,000+ calls to The Maine Crisis Line and 211 Maine each year.  

Those numbers are important and, I think, impressive. But behind those numbers are the people. Not just our incredible Board and staff, as well as our community of volunteers and donors, but it’s the clients in our programs. We see our clients as true partners in this work. TOA clinicians and care coordinators work closely to develop a treatment plan made up of individual goals and preferences. Case managers partner with clients to determine the best resources to help them thrive. Our clients are resilient and work hard to succeed.  

Below you’ll read more about our clients and learn how everything we do is client-centered and person-first. I hope you enjoy these anecdotes.  

Sincerely,  

Joe 

> No one is Exempt from Needing Help

"I was retired. I had a big house. Then things changed and now I'm caring for family members. I'm working again and last year I had to rely on TOA's heating assistance program (HEAP). The experience has made me realize that we are all just one step away from crisis. No one is exempt from needing help." - A TOA client

> Foster Grandparent Featured in Portland Press Herald

Click the image to read the article published by the

Portland Press Herald.

> Our Work: Client Centered

Many TOA programs utilize Care Coordinators to support clients as they work to achieve their goals. These talented Care Coordinators help clients consider their needs around housing, health care, finances, work, education, social and recreation time, and other areas that are important to them.

Together, clients and Care Coordinators use this information to develop a treatment plan made up of individual goals and preferences. They work with natural supports, family members, doctors, nurses, social workers, discharge planners, pharmacists, and others to offer guidance. Care Coordinators also help people find services and navigate the complex and sometimes intimidating network of social services. 

In TOA residential programs, the staff not only coordinate care, they often serve as a family for residents who have no one else in their life. These dedicated staff spend holidays with residents, celebrate birthdays and milestones, and provide a special level of care and compassion. 

> The Joy is Contagious

"As families arrive to the Head Start and Early Head Start classrooms each morning, children tug at their parent’s hands to rush towards their teachers and friends. The joy is palpable. Many of these children count on time in the classroom for so much more than learning: it’s meals and snacks, a safe space, caring adults. 

Teachers and staff greet each young student with a smile. They ask how they are and talk about the day ahead. They know each of the amazing children and their equally amazing families. They know the challenges they are facing and the resources they need. 

But all the kids know at that moment is pure joy." 

--A TOA volunteer visiting a Head Start classroom for the first time. 

> Save the Date!

Evening of Thursday, September 28, 2023

Michael J. Tarpinian Family Center

50 Lydia Lane, South Portland

The event will include entertainment, delicious food from local favorites, and recognition and awards for outstanding community partners.

By participating in RAISE, you are joining a vast network of community-focused individuals and businesses, where partnerships are treasured, and accomplishments are rejoiced.

Stay tuned for more details coming very soon!

> Monthly Spotlight:

To read this spotlight and view other profiles visit our BLOG.