Nothing
Happens
by Itself
Copyright © 2023 Karl W. Palachuk
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Greetings!
Happy Valentine's Day to all of our readers!
I hope you have a great day and a great week. You deserve it!
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We're busy here, promoting James Kernan's new course over at IT Service Provider University. See below.
Here's a great indicator that James is a great instructor and this will be a wonderful class: Our other instructors have signed up to take the course. In one case, one of the instructors paid for two of her employees to take the course.
Beginning way back in 2005, when I decided to jump into world of helping IT consultants, I decided that I had to focus as much as possible on filling a void. In other words, I didn't want to be just another voice. I want to provide things that no one else was doing. That's a primary reason that my first podcast and my first blog were dedicated to business success, not technical know-how.
Skip ahead almost twenty years. We will have twenty-three business-focused courses over at ITSPU.com by the time this year is up. And many of them cover topics that no one else covers. We dig deep into the skills and "best practices" you consulting business needs to be successful.
Please check out James' new class Leadership and Management Principles for MSPs. I guarantee it's great. And if I'm wrong, you get you money back.
The class starts tomorrow!
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NSITSP Meetups
Several organizations have generously offered the NSITSP a table or booth at their regional events. Most recently:
We also working with ChannelPro, The Channel Company, and other to have a presence at several events.
And we have several members who have volunteered to help folks find each other at events. SO: We've created a member forum dedicated to helping members connect at various events.
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NSITSP Meeting Posted
We had a great quarterly meeting last week. Lots of great information on the new membership program and a call to action for our new Executive Search Taskforce.
You can check out this meeting and all meetings at https://nsitsp.org/meetings/. As usual, we've posted the meeting along with a full transcript, the meeting chat, and lots of links mentioned.
And if you're rather watch directly on YouTube, see the NSITSP channel at https://youtube.com/nsitsp. PLEASE subscribe to our channel!
Thank you.
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IT Service Provider University
- Price Increase
ITSPU offers twenty three 5-week courses. And we are confident that this is the best training you will find anywhere on how to run a GREAT managed service business (or any IT consulting business).
We offer ten of these classes live each year. So, that's fifty weeks out of each year!
Beginning March 1st, classes will be only $399 per five-week course. This includes the live course, lots of handouts, access to the instructor, and more. AND, you can attend that course again whenever it's offered live.
If you want to save $100 on any of our courses this year, wander over to ITSPU.com and register for as many courses as you want. They will all be $299 each . . . until March 1st.
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I think that's all the news this week. I have a few announcements that I'm holding onto right now because the timing is not yet right.
As always, the world keeps turning, and we keep making changes. In some cases, we try things that work great, but don't necessarily contribute to profit, stated goals, or personal happiness. So, we're always adding new things on one hand and removing things on the other.
One way to look at this is to think of your career (and life) as a series of episodes rather than a finite story. For some insight on this, please read the latest Relax Focus Succeed blog post - https://relaxfocussucceed.com/blog.
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If you're headed to the ASCII event in SoCal Feb 23rd, please look for me. I'm going to be attending and wandering around.
Have a great week!
:-)
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All New Course from James Kernan! |
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Sign up now. Starts tomorrow!
Leadership and
Management Principles
for MSPs
Learn the industry’s best practices on managing, leading, and growing your business. These sessions will be focused on leading people and teams while connecting them to your vision and goals.
Taught By: Coach James Kernan
All New Course
- Five Tuesdays: February 14 March 14, 2023
The Leadership and Management Training Program will include five live training sessions delivered in 60-minute classes. Designed for technology business owners, executives, directors, and managers, this training program covers industry best practices for managing and leading your teams.
Award winning business coach and trainer, James Kernan is back to educate you on the industry’s best practices on managing, leading, and growing your business. These sessions will be focused on leading people and teams while connecting them to your visions and goals. We will review foundational leadership skills, management tips, recruiting, onboarding, and training new employees and how to connect every single employee to the company’s goals. This class is ideal for any owner, executive, manager, or key employee you are grooming into leadership.
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You will learn:
- What does leadership look like in the workplace?
- How to lead and motivate your team
- How to hold your team accountable
- What is the difference between a BOSS and a LEADER?
- Learn key skills and fundamentals that will help you gain trust with your entire team.
- Basic leadership fundamentals and skills
- How to lead though challenging situations
- Motivating and management of employees
- How to overcome and deal with conflict
- Create a recruiting process
- Create a recruiting presentation
- Fine tune your onboarding/training plan for new employees
- How to screen candidates based on your core values
- Create your Culture Plan and Core Values
- Positive vs Negative Leadership styles
- Why recruiting specific staff is important
- Communication/Meeting Schedule
- TEAM – Trust, Encouragement, Accountability and Mentoring
- Creating a PURPOSE for each employee
- How to create goals/kpi’s for all staff members
- How transparency can motivate performance
- Rewarding and Recognition of employees
- Creating your Management Scorecard/Dashboard
... And More!
Includes five weeks of webinar classes with related handouts, assignments, and “office hours” with the instructor.
ITSP University Certification:
Meets Certification Requirements for:
- Management
- Service Manager
This class will be recorded. Each unit is generally posted within 24 hours of the live class. These recorded units will become the On-Demand class and you’ll have lifetime access to it.
Class Content
Unit 1 How to connect your entire team to your vision, mission, and goals
Unit 2 How to deal with conflict and overcome gossip in the workplace
Unit 3 How to motivate your employees so they want to come to work everyday
Unit 4 How to hold employees accountable while making work fun
Unit 5 How to attract A-Player recruits, while making sure you have the Right Employees in the Right Seats
Note: * Members of the Small Biz Thoughts Technology Community attend at no additional charge. See details in the Community
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All the Resources That Are Fit to Print |
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Recent Blog Posts, Podcasts, and Videos |
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Small Biz Thoughts Blog:
SMB Community Podcast - New episodes drop every Thursday
The Killing IT Podcast - New episodes drop every Tuesday
National Society of IT Service Providers News Blog
Relax Focus Succeed:
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Selected Recent Videos and Webinars:
Our YouTube IT Consulting channel now has more than 645,000 views!
Subscribe today and don't miss a thing!
A quick guide to my Playlists:
- Total: Over 890 videos on the Small Biz Thoughts channel
- 360+ SOP videos
- 265+ Relax Focus Success videos
Plus . . .
- Training, Courses, Seminars on Managed Services
- Product Reviews
- and more
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Community News
SmallBizThoughts.org
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The Member "Tip Exchange" Was Great!
Wow. Every Thursday, our regular member Zoom meeting is just amazing. The range and variety of topics is unbelievable.
I know several of you watch the recordings each week. And I know the time is not convenient for everyone. But if you can join us live, you should!
We meet every Thursday at 9:00 AM Pacific. Join us. New attendees always welcome!
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You Asked - We Delivered
A member sent us an email on a timely topic: Sample client memos about rate increases.
If you've followed me for very long, you know that I'm a big believer in regular rate increases. So, I looked back into my old files and found some of the memos I've used.
I re-wrote and updated three memos. They are zipped into one file with a little note about how to implement them into your messaging. Note: One of these memos is a "we're not raising your rates because you're under contract" memo.
Raising rates in a tiny bit "art" but mostly just a tiny little job that needs to be done. Don't freak out. Just do it.
Members can log in and download here:
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March Roundtable . . .
A rare opportunity to meet the most prolific writer in the SMB IT Community - Rich Freeman.
You've certainly read MANY articles by Rich as he's been the Executive Editor and principle author at ChannelPro. He's been on stage at their events, and one of their podcast hosts for many years.
Now you can meet him and ask questions about the state of the industry and more.
No reservations necessary! Just log into the Community and you'll find the link on your Dashboard.
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Here's the February Community News video, in case you haven't see it yet:
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Spotted outside a spa in downtown Sacramento.
:-)
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What's Here?
This calendar lists two kinds of things: LIVE in-person events from any organization that focuses on the SMB consulting community; and MY events, whether live, webinar, etc.
If you have live events on your calendar that may be useful to others in the SMB Community, please let us know. We'd be happy to list them.
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February
MSPExpo
Feb 14-17, 2022
Fort Lauderdale, FL
IOTSSA Cybersecurity Conference and Expo
Feb 15-16, 2023
Phoeniz, AZ
MSP Rescue
Feb 17
Chicago, IL
Save $50 with the coupon code KARL
ASCII Edge 2023
February 22 & 23
Newport Beach, CA
Join Me Live!
MWC Barcelona 2023
Feb 27-March 2, 2023
Barcelona, Spain
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March
XChange March 2023
March 5-7, 2023
Orlando, FL
More info: https://event.thechannelco.com/xchange-march
ChannelPro Summit
Mar. 8-9
Dulles, VA (Mid-Atlantic)
CloudExpo Europe
March 8-9, 2023
London, UK
Gartner CIO Leadership Forum
March 14-15, 2023
Londong, UK
IT Nation 2023
March 20-22, 2023
London, England
Cloudfest
March 21-23, 2023
Europa-Park, Germany
ASCII Edge 2023
March 22 & 23
Atlanta, GA
James Kernan's Millionaire Mastermind Quarterly
March 30-31
Orlando, FL
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April
ItaliaSec: IT Security Conference
April 4-5, 2023
Rome, Italy
The IT Sales And Marketing Boot Camp
April 11-14, 2023
Nashville, TN
HIMSS
April 17-21
Chicago, IL
ASCII Edge 2023
April 19 & 20
Dallas, TX
CyberSecurity Expo
April 20, 2023
Bristol, UK
Connect IT Global
April 24-27, 2023
Las Vegas, NV
RSA Conference
Apr. 24-27, 2023
San Francisco, CA
TECHSPO New York
Apr 27-28, 2023
New York City, NY
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May
ChannelPro Summit
May 9-10
Chicago (Midwest)
2023 SMB Online Conference!
May 17-18
Zoom
Online - Stay Tuned for Details - but mark your calendar now.
Join Me Live Online!
ASCII Edge 2023
May 24 & 25
Newark, NJ
:-)
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June
Cisco Live!
June 4-8, 2023
Las Vegas, NV
IT Nation Secure
June 5-7, 2023
Gaylord Palms Resort and Convention Center
Orlando, FL
ChannelPro Summit
June 7-8
San Jose, CA (West Coast)
Infosecurity Europe
June 20-22, 2023
London, England
ASCII Edge 2023
June 21 & 22
Tampa, FL
James Kernan's Millionaire Mastermind Quarterly
June 29-30
Denver, CO
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July
ChannelPro Summit
Aug. 9-10
Newark, NJ (Northeast)
ASCII Edge 2023
July 12 & 13
Columbus, OH
CyberSecurity Expo
July 13, 2023
Manchester, UK
:-)
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August
ASCII Edge 2023
August 30 & 31
Toronto, Canada
:-)
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September
ChannelPro Summit
Sept. 6-7
Boston (New England)
ASCII Edge 2023
September 20 & 21
Chicago, IL
James Kernan's Millionaire Mastermind Quarterly
Sept 28-29
Omaha, NE
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October
ChannelPro Summit
Oct. 10-11
Atlanta (Southeast)
Acronis #Cyberfit Summit 2023
Oct. 16-18
Miami, FL
ASCII Edge 2023
October 18 & 19
Washington, D.C.
dattoCon 2023
Oct. 2-4, 2023
Miami, FL
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November
Send me your events !!!
:-)
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December
James Kernan's Millionaire Mastermind Quarterly
Dec 7-8
Phoenix, AZ
:-)
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Note: If you know of any in-person event for SMB Consultants, please send info to karlp@greatlittlebook.com. |
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Small Biz Thoughts is a subsidiary of Great Little Book Publishing Co., Inc. |
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