FEBRUARY 15, 2023

• Customer Experience: Review their experience so far.
• Ask for feedback; you might be able to solve an issue or prevent a disenrollment.
• Offer to send them a new flyer for members called "Medicare: What to Expect Next. " Your broker rep or our BSU can order these for you to share with your members.

• Preventive care: It's important to stay healthy!
• Ask if they've had a checkup or a dental exam this year.
• Remind them how our provider list keeps growing; help them find a provider here. (Tutorials for you are available on the Molina Agent Center!)

• Multi-language materials: Let them know we have member materials available in lots of languages.
• Do they need a benefits brochure in Cantonese? A dental brochure in Korean? A MyChoice card brochure in Spanish?
• We have them; you can find the full list here on the Molina Agent Center.

• And don't forget to send a valentine to your members' caregivers, too!
• Caregivers share their love every single day.
• You can be an extension of that team by sharing Molina's caregiver resources with them, found here, to show we appreciate them, too!

In Case You Missed It

Please visit the Molina Agent Center to learn about:

• Molina lines of business
• Partnership opportunities as brokers and agents
• Enrollment, Marketing and HRA Toolkits
• Molina agent resources and contacts
• Upcoming training and events 

The Broker Services Unit is available to answer your questions:

• Phone: (866) 440-9788
• Fax:      (866) 891-2422

On the Molina Broker Portal you'll find:

• Enrollment and disenrollment information
• Demographics
• Job aids
• Contracting and commissions information
• Book of business reports

• This document is not intended for marketing purposes or public distribution and is considered “Confidential Information,” as defined in your Agreement with Molina Healthcare, Inc. (“MHI”).
•  Any dissemination or distribution of this material is strictly prohibited and may result in corrective action up through termination of your contract with Molina Healthcare, Inc. 
• Agents must be ready to sell, which means certified, contracted, licensed in the applicable states and appointed by Molina Healthcare, Inc. in accordance with state law prior to engaging in the sale of Molina Healthcare products.