Business & Key Account Customer Survey

To our valued utilities customers,

 

This is a reminder that the City of Palo Alto Utilities is currently conducting a survey of our commercial, other non-residential, and Key Account utilities customers. This survey aims to measure customer satisfaction levels and opinions, as well as identify opportunities to improve the services and programs we provide to all of you. Your feedback is very important to us.


If you have already completed the survey, thank you! Please disregard this message. If you have not completed the survey, we invite you to do so by December 9.


Click the link to begin the survey: 

https://us1se.voxco.com/S2/1407/PaloAltoCommercialKeyAccounts/

 

The survey analysis will be conducted by our partner GreatBlue Research, Inc., a professional research firm located in Glastonbury, CT. 

 

As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of this survey. No information will be released that might, in any way, reveal the identity of the respondent.

 

We thank you for your cooperation and feedback on this customer survey.

 

Sincerely,

 

The City of Palo Alto Utilities


Please contact us with any questions at:

UtilitiesCommunications@cityofpaloalto.org