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05.29.24
Generative artificial intelligence (AI) may have its developmental roots in the 1950s, but the technology burst into the mainstream in 2023. In recent months, AI has sparked curiosity and innovation with capabilities across text, image, programming code and data analysis. The rapidly evolving technology creates a challenge as public sector entities seek to leverage AI to optimize efficiencies and innovation without jeopardizing privacy, data integrity, compliance and cybersecurity.
The potential applications for AI in the public sector are seemingly limitless. Municipalities can use AI to enhance citizen access to services. Government agencies can tap into the technology’s analytic capabilities to integrate and interpret data. Cities and states can leverage AI to create predictive models that enable anything from better budget allocations to enhanced traffic flows.
With AI guidelines, guardrails and best practices evolving alongside the technology, public sector organizations face the challenge of balancing opportunity with risk. It’s a balance that requires continual monitoring and risk assessment across an organization’s official use as well as all contractor, vendor and employee use.
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