YOUR SINGLE SOURCE VOICE + IT EXPERTS |
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November 2022 Voice & IT News |
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Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.
Jeff Nolte, President
Call 800.787.4848 or Email
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Welcome to CTS... Thanks for your business! |
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R.K. Tongue Co., Inc. -
Baltimore, MD
Snyder Cohn, PC -
North Bethesda, MD
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Supporting Kids to become STEM Professionals |
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LET’S GO’s mission is to inspire and support under-served students to become STEM professionals.
LET’S GO Boys & Girls is near and dear to our hearts. At CTS headquarters, we support their team's important work by sharing our office space, phones, and IT systems.
Over the last 3 years LET’S GO has made tremendous progress, doubling in size and impact in our region. They have expanded to reach communities across the East Coast.
In 2022, LET’S GO offered programming at 35 sites, provided 226 STEM Learning Experiences, and reached over 2,800 students!
LET’S GO partnerships include the Naval Surface Warfare Center Carderock Division and Naval Research Lab’s SEAP and NREIP program, the Johns Hopkins Applied Physics Lab ASPIRE program, and the Harrisburg University Lab, which offer internship/apprenticeship opportunities.
Students Today. Tech leaders tomorrow…
LET’S GO’s focus for 2023 is continuing to strengthen and build partnerships to provide STEM opportunities to thousands of deserving students. As we close out 2022, we are asking you to join us and partner with LET'S GO.
Please make a donation here. Our combined efforts make a difference!
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Get to know Mitel’s new On-Site Phone System Subscription |
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Simplifying all your Communication and Collaboration needs into a single subscription offer
MiVoice Business brings your organization complete communications and improved customer experience. Ensure your team can securely call, chat, and virtually meet - all while feeling connected - regardless of whether they are sitting in the office or working remotely at home.
Why MiVoice Subscription?
- Make budgeting predictable – Reduce upfront communication costs
- Deployment flexibility – On-Prem, Private Cloud, or in the Public Cloud
- Protect your current Mitel investment
- The latest software/security updates and support
- You choose when updates are installed
- Only pay for the number of users you use – scale up and down
- Mix and Match User levels – Choose between calling, collaboration, video, and contact center user levels
MiVoice Subscription uses the exact same communication, collaboration, and contact center applications as MiVoice Business.
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No need to combine tools from multiple vendors – MiVoice Business delivers an end-to-end on-site phone and unified communications solution from a single provider.
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Mobile First IP Phones – The MiVoice 6900 series boasts exceptional HD audio quality, one-touch Bluetooth pairing, and seamless integration with your mobile phone.
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Flexible, Easy-to-Manage Platform – Web-Based Management ensures administrators can deploy a multi-platform MiVoice Business solution from their web browser.
For more details and to take advantage of these incentives, contact us today: 800.787.4848 or jnolte@ctsmd.us.
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Your UC, Your Way… Supporting Private Cloud Deployments in Public Cloud Environments |
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Some organizations may prefer a private cloud deployment option when deploying their communications solutions.
The good news is that they don’t have to choose between the benefits of public and private clouds. They can deploy their communications solutions in a private cloud that operates within a public cloud environment, such as AWS and Azure.
With its latest deployment tools, Mitel’s core ‘on-premises’ systems — including MiVoice Business, MX-ONE, MiContact Center, MiCollab, and Mitel Interaction Recording (MIR) — can be deployed in a private cloud within public cloud environments.
Why Choose Private Cloud Within Public Cloud?
Mitel customers have long deployed private cloud communications solutions using on-premises equipment to maximize availability and control. But, as their businesses grow and they contend with operational complexity, many are attracted to having a trusted public cloud vendor provide them with the robust, redundant architecture they need instead of funding, building, and operating it themselves.
As companies like Amazon with AWS and Microsoft with Azure add private cloud deployment options to their mainstream service offerings, they provide a ‘best of both worlds’ approach: the customer gets the flexibility and month-to-month payments of a cloud solution with the management and data control of an on-premises (traditionally CapEx) solution.
Existing AWS or Azure customers who have already gained experience deploying many applications in those environments may view adding their Mitel Unified Communications/Telephony solutions as a natural next step.
If you have questions about creating private cloud deployments of Mitel solutions within public cloud environments, we can help.
Our team has the expertise to help you understand your options and to help make deployment effortless and efficient. Contact us today: 800.787.4848 or jnolte@ctsmd.us.
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Calculate Your 2022 Technology Tax Break |
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Remember to keep supply chain issues and delivery times in mind when making your Section 179 purchases for 2022.
This year’s Section 179 deduction is $1,080,000. The deduction includes both new and used qualified equipment. In addition, businesses can take advantage of 100% bonus depreciation on both new and used equipment for 2022.
The deduction applies to both leased and purchased equipment and software. When you buy, you can deduct the total amount from your taxes. When you lease, you pay the monthly lease payments, but you still get to deduct the total purchase price from your taxes.
Whether you choose to purchase or lease, you'll need to put the equipment/software into service by the end of the day on December 31, 2022.
Let’s talk about how new technology can help you reach your goals in 2023. Contact us today at: 800.787.4848 or jnolte@ctsmd.us.
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Mitel Concierge Support… An Added Level of Personalized, Local Support |
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Our friendly Cloud experts are ready to support your Business Voice technology from end to end!
Managing users is easy with MiCloud's admin portal, but sometimes you may need extra help that goes beyond online tools. To streamline those more complex support requests, CTS offers Concierge Support.
Our Responsive Team runs down Your Service Request from Initial Call to Resolution
- When you contact CTS, we coordinate everything on your behalf.
- CTS sets up a direct online interface with Mitel as your service advocate.
- We submit and track your tickets - escalating with Mitel operations as needed.
- Need help with uploading apps or basic training? We've got you covered.
Subscribe to CTS Concierge Service!
- Priority Queue for Service Requests
- Remote Service and MAC (Moves, Adds, Changes) included
- Onsite Service/MAC billed at our lowest rates
- Guaranteed 48-hour Response from receipt of request
- Concierge Service Monthly Subscription requires a minimum of 10 phones
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2023 is just over the horizon… Schedule your CTS Technology Planning Session Now |
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With a new year right around the corner, now is the perfect time to start evaluating your current office technologies, setting new strategic goals, and exploring emerging innovations that can help your business perform better.
Making time for a CTS Technology and Business Review enables you to...
- Start aligning Technology with your business goals.
- Learn about new capabilities you can add to your business toolbox.
- Make sure your Business Communications and IT environment are always available, secure, and tailored to fit your business.
- Speed up your broadband and network connections – wired and wireless.
This is a great opportunity to get familiar with our offerings for supporting your remote and hybrid workforce, including:
- Cloud-based, Onsite & Hybrid VoIP phone systems
- Video Meetings & Collaboration
- Broadband & Carrier Solutions & Consulting
- Structured Cabling & Wireless Networking
- Sound Masking & Speech Privacy Systems
- Conference & Boardroom Collaboration Systems
- Video Surveillance, Access Control & Security Systems
Don’t let aging or out-of-date technology slow you down… Let's talk about new ways to improve your business operations in 2023.
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We're Thankful for Your Leads… Get $250 for More Fall Fun! |
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Know someone grappling with their Remote or Hybrid Workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Video Meeting tools?
Tell us about it... Just mention the "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.
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CTS Highlights
35 Years
24 x 7 x 365 Service
One Stop Shop
Rapid Response
5,000+ Customers
Need Support
Contact us today!
800.787.4848
410.850.4848
301.621.1213
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