December 16, 2022

 

Dear Customers, Suppliers, and Colleagues,

 

Over the past 6 weeks, the team at Pfeiffer Vacuum Valves & Engineering has made great strides in moving forward with further becoming part of the Pfeiffer Vacuum Family. I’d like to share a summary of a few major pieces that have been worked on and supply the answers to many questions that have been coming up since the rebranding announcement.

The latest and largest task that our local and global IT teams have been working on went into effect on Monday, December 12th, 2022. Our employees were able to transition from using the @n-c.com email addresses to newly created @pfeiffer-vacuum.com emails, which are now active. All emails sent to an employee’s former email will be forwarded to the new address, creating a seamless line of communication.

 

Updates were also made to all our group emails, which include the following:

·       Sales: ncsales@n-c.com is now pvvesales.us@pfeiffer-vacuum.com

·       Customer Service: customerservice@n-c.com is now customerservice.us@pfeiffer-vacuum.com

 

Again, current @n-c.com emails and group emails will remain active at this time to prevent any missed critical communications.

 

At the end of this message are a few key questions that have been asked frequently since our announcement on November 1st. Please review and let us know if you have any additional questions.

 

On behalf of PV V&E team, thank you for your patience and continued support during this time of transition.

 

Sincerely,

 

Bryan Strait

General Manager

Pfeiffer Vacuum Valves & Engineering

www.n-c.pfeiffer-vacuum.com

Frequently Asked Questions: Rebranding

What billing changes do I need to be aware of?

 

There will be no need to update any billing processes, forms, or otherwise. All billing will remain the same. Payments and invoices can continue to be made out to Nor-Cal Products, Inc.

 

Customers are also welcome to make payments to Pfeiffer Vacuum Valves & Engineering.

Do I need to update any contracts or legal forms?

 

No, all NDA’s, contracts, and other legal forms will remain the same through 2023.

 

If this timeline changes, we will communicate directly with all customers well in advance.

How can I contact the rep I normally talk to?

 

If you do not know the new email address of a PV V&E employee, you can use the same email as before (with the @n-c.com domain) and it will be forwarded directly to their inbox. Their response will be sent from their new @pfeiffer-vacuum.com domain.

Have more questions? Email us at pvvesales.us@pfeiffer-vacuum.com or contact your local rep.

View this and future company updates on our Company Announcement page.
Pfeiffer Vacuum Valves & Engineering | 1967 South Oregon Street, Yreka, CA 96096
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