Some Great News!

At the end of January, we signed a new service agreement with Hotwire. As part of this renewal Hotwire will upgrade the fiber infrastructure that serves our community. Once completed, new upgraded services will be included in our amenities package. An overview of the new services includes:

• The included internet speed will increase from 50 Mbps download and 10 Mbps upload to the Gigabit Internet 1200/1200 package with download speed of 1200 Mbps and upload speed of 1200 Mbps. Please note that as an interim improvement Hotwire has increased the included internet speed to 500 Mbps download and 500 Mbps upload.
• The included internet speed will increase by 200 Mbps every three years of the contract term (to receive the new speed residents must have equipment capable of supporting such speeds).
• Up to five Fision HD boxes with voice activated remote controls are now included.
• A second television product, Fision TV+ will now be available. Fision TV+ delivers live TV, On Demand, DVR, and all the popular streaming services through a seamless, intuitive interface plus access to the Fision TV+ Mobile App.
• Up to three Eero Pro 6E wireless routers included per residence. (The number of routers included will vary by the size of the home and will be determined by Hotwire's technical team. Wireless speeds are not guaranteed and can fluctuate based on end user's equipment and other environmental factors).

It's important to note, to receive the upgraded services Hotwire will need to replace the existing ONT (Optical Network Terminal or what is similar to a modem) in each residence. Our billing schedule has worked out differently in final negotiations. Below are the important dates and billing schedule per the final agreement:

• The contract is effective with regards to all residences being billed on January 1st, 2024.
• Initial billing for each residence is $81 per month or $243 per quarterly billing.
• Our initial focus was to connect all residences that previously were not getting service. In December there were approximately 180 residences that were not connected. Today there are less than 50 homes that need to be installed.
• Concurrently with this effort Hotwire is reprovisioning their network with new equipment to support the increased services. The anticipated completion date for this certification is scheduled for the end of March 2024.
• Once that certification is done the residential upgrades can begin. Completion of the residential upgrades are anticipated to be completed in the fall 2024 season.
• Beginning January 1^st, 2025, the cost per residence will be reduced to approximately $46 per month or $138 per quarter.
• Beginning January 1^st, 2026, the billing will revert to $81 per month or $243 per quarter for the following year.

Implementing these changes will require Hotwire to review each account to ensure the billing is correct. They are working on this review, but this process is manual and will take time to complete.

See below for more details:

• Many of our residents were receiving bills post January 1^st, 2024 from Hotwire for extra set top boxes, wireless routers, or upgraded internet packages. The costs for these services per the new agreement will be credited to the resident's account by Hotwire as of January 1st, 2024.
• If you requested an installation appointment before January 12th, 2024, then you will be entitled to a pro-rata reimbursement.
• Once the upgrade to the infrastructure is complete the launch phase will commence. If you decide you don't want to be connected to Hotwire during the launch phase and decide later you want to be connected, you will need to pay for installation. During the launch phase there is no charge for your installation.
• If you are satisfied with your current Fision Video service, you do not have to change to Fision TV+, you may continue with your existing video equipment as Hotwire will be supporting both products at our community.

We will continue to update you as we obtain more information on this launch. 

Please send any further questions to staff@jlpoa.com

From your POA Board of Directors