Four paths to better customer engagement.
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| Four paths to better customer engagement |
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| We hope you’ve had a chance to dig into the hot-off-the-presses edition of our Global Customer Engagement Report. Based on responses from 4,638 customers in 11 countries, the report offers tons of insights on customer behaviors, expectations, and — most importantly — frustrations. Here are a few of the ways businesses can eliminate these frustrations and build meaningful, long-term conversations with customers.
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| Contact Centers |
| A better agent experience makes it far more likely that they can deliver a better customer experience, eliminating the CX no-no’s that can drive customers away. |
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| Conversational Commerce |
| Conversational Commerce sits at the intersection of ecommerce and social media, allowing businesses to create meaningful conversations with customers — and make more sales — through mobile communications, especially texts and chats. |
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