Navy veteran Joseph Nolan provides a rich tapestry of expertise to his role as Lead Case Manager for Felton’s Institute’s Flexible Housing Subsidy Program. The Senior Division program provides services that move unhoused individuals into subsidized, permanent housing in the community.

Mr. Nolan’s military background creates an opportunity to connect with clients who were formerly in the service. “I don't generally share anything personal with my clients,” he states. An exception, however, “is when I provide outreach to a veteran. I tell them I was in the service. They appreciate that and it starts a conversation.” He adds thoughtfully, “It’s an instant rapport builder with veterans.”