The latest news from your partners at OCLS
December 2022
Indigenous Hub Maamwi Prepares to Launch
By Michelle Gonzales, Maamwi Librarian, Seneca College, and Gail Strachan, Maamwi Project Manager, The Learning Portal 
The Maamwi Hub, a collaborative initiative of the Indigenous Peoples Education Circle (IPEC), College Libraries Ontario (CLO) and The Learning Portal, provides access to user-focused Indigenous data, reports and research that will help each of our colleges on our path towards Truth and Reconciliation. When it launches in 2023, the Hub will provide increased access to culturally competent Indigenous-specific learning resources with the aim to create one centralized repository of content for all users.

The Hub is designed around four themes, ‘Discover’; ‘Inquire’; ‘Inspire’; and ‘Empower’.

The Discover section aims to build awareness and educate on Indigenous People’s history, culture, and perspectives with a focus on the geographical areas of the 24 colleges. Most of the content is still in development, but the Maamwi Treaties of Ontario Database, a part of the Discover section, is now available to use.

The Inquire section aims to help students and faculty research respectfully and responsibly, as well as to appreciate Indigenous knowledge and worldviews.

The Inspire section will aid in the decolonizing of the curriculum by providing resources for faculty to support curriculum development that promotes Indigenous awareness in the classroom.

The Empower section will include resources to connect and collaborate, share ideas, learn from one another, and support each other on the path to reconciliation.

The content was created and selected in collaboration with Tiffany Miller, Indigenous library technician and Tamara Gagnon, Indigenous multimedia developer from Confederation College. Lisa Jack, Confederation College, Tanis Fink, Seneca College and Carolyn Hepburn, Sault College, and chair of IPEC, are the co-chairs of this work.

IPEC, the guiding partner in the project, was consulted on the design and organization of Maamwi, and they emphasized the importance of accountability and transparency. A content criteria model was established to ensure content meets the criteria for inclusion and reflects Indigenous voices.

Consultation and input are an important part of the Maamwi Hub, and consultations have taken place with Indigenous communities on several campuses to gather input and insight that will strengthen the Maamwi Hub. A feedback mechanism and content dispute resolution process were created to aid in the accountability efforts of the Hub.

The Learning Portal team looks forward to sharing the Maamwi Hub when it officially launches early next year.
ConsortiaManager is Here
By Michelle Ng, MLIS, eResources Services & Support Associate
ConsortiaManager is an eResource Management System (ERMS) solution designed specifically for library consortia. It is used by consortia world-wide, and by five of our partners at Consortia Canada and counting.
 
On August 15, 2022, we went live. As an interactive online platform, colleges can:
 
  • Receive notifications of pending renewals
  • Confirm and cancel renewals
  • Find pricing or request quotes
  • Acquire new eresources
  • Find information about their past and current subscriptions
  • Find product information
  • Update their college's data e.g., user contacts, IP ranges
  • Find licensing information and files
  • Find title list files (coming soon)
 
often all in the same place.
 
It has also helped the eResource team automate price entry, thus minimizing the risk of human error from having to enter the same data in multiple places; track our workflows natively in-app as opposed to in a manually updated Excel tracker; and streamline other internal processes, thus creating time efficiencies.
 
We work closely with the vendor to identify and fix bugs, create custom developments, and make potential enhancements that benefit the broader user community. We are excited about some upcoming backend infrastructural developments that CM is aiming to implement in Q1 of next year, and what that means for the reports function we plan to introduce to the colleges.
 
Finally, the team is still learning our way around the platform and how to best leverage it. We are grateful for the patience and buy-in that the college library staff have shown for Consortia Manager.  
askON Services Update
By Samantha Younan, Communications and Project Lead
2021 and 2022 were record-breaking years for askON! With the ongoing COVID-19 pandemic, the need for virtual student support has continued. Over the past three years, the askON service has kept up with demand by pivoting the service model with, among other changes, increased hours and a change in shift ratios across the colleges.
 
While we await some of the most recent data on the use of the service, we are happy to share that as in previous years, askON received the highest overall satisfaction rating in our customer service survey, likely due in part to the expanded service hours and flexible staffing options introduced to meet increased demand.
 
The askON Steering Committee has been hard at work this past year, thinking critically about the service as the province moves to a new normal and as students continue to return to campus. This year, the Committee approved a restructuring of the askON annual evaluation and reporting procedures. Going forward, an infographic and the individual college reports will be sent out each year.
 
When it came to the service's users, in the 2021/2022 satisfaction survey, 98.5% of respondents said they would use the service again and 97% of respondents rated the service as either excellent or good.
 
We would also like to thank the steering committee as well as all the student volunteers for their time and efforts in supporting this service.
Page 1+ Update: Colleges Are Live with a Strong Network of Support
By Liana Giovando, Page 1+ Implementation Project Manager, On behalf of the College Libraries Ontario (CLO) & the Ontario Colleges Library Service (OCLS)
With sixteen weeks in operation, the Page 1+ colleges are now settling into the new system. It has been a steep learning curve, but library staff have been able to take advantage of the newly forged network of support developed for Page1+.

OCLS unveiled the Page 1+ support framework available to colleges from Helpdesk@ocls.ca. OCLS staff are available to assist libraries in the shared implementation of Alma and Primo VE including the centralized management of electronic resources, active support for high-quality metadata in shared bibliographic records within the system, and other value-added services that support the colleges participating in the Page 1+ Consortium.

Additional support for improved discovery and access to learning materials in libraries has also been introduced by the Metadata and Cataloguing Subcommittee as the CLO Cataloguing Program. This program includes revised CLO metadata standards designed to take advantage of facets and filtering in Primo VE, shared resource management workflows to ensure consistency and ease the work of technical services staff in libraries, and learning opportunities for staff to improve cataloguing skills.

Peer-to-peer support is now a thriving and valuable source for Page 1+ colleges as well. Through the implementation, colleges collaborated and worked together. This gave everyone the opportunity to form new partnerships and contacts across colleges. These relationships have become valuable to the libraries as they help each other explore new features and customizations in Alma and Primo VE. Peer-to-peer support became so important to the colleges that a new Community Discussion Forum was launched to ensure libraries continue to have easy access to each other. The forum is already a thriving source for discussion.

The Ex Libris Support Center is also a valuable resource for colleges using Alma and Primo VE. Each Page 1+ college has direct access to product experts via the Support Center.

The implementation of a new shared library services platform across eighteen colleges was no small feat. There will be adjustments as the colleges settle into the new system, and this extended network of support for Page 1+ is in place to ensure success.
Staff Profile: Liz Maraston
Liz joined OCLS in January 2022 as a Services Support Associate, Library Systems and Metadata. Prior to working at OCLS, she was the Circulation Coordinator and Acquisitions Technician at the Dorothy H. Hoover Library at OCAD University. She graduated from Toronto Metropolitan University with a BFA in Theatre: Performance Production and completed the Library and Information Technician program at Seneca College.

Fun facts: Liz is passionate about everything to do with textiles and enjoys spending time with her family.
Staff Anniversary: Stacey Boileau Celebrates 10 years at OCLS
This past summer, Stacey Boileau, Library Systems & Metadata Coordinator celebrated her 10 year work anniversary with OCLS. Stacey began her career here as a part-time Metadata and Cataloguing Technician. As her knowledge expanded into other services, she eventually moved towards help desk duties. In 2018, she became the IT Systems and Services Coordinator organizing a library and technical team around OCLS technical services. With an internal restructure and the Page 1+ migration, her position was renamed Library Systems and Metadata Coordinator where she took on leading the LSM team into a redefined suite of services: RA, Metadata Management and Page 1+ Systems.
 
In Stacey's words, "I have always enjoyed working across teams and wholly believe in the work OCLS and the college libraries do. Getting to know people over the years has also been a blessing!"

Please join us in congratulating Stacey on this very important milestone!
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