FEBRUARY/MARCH 2024 NEWS


Reconcile your books every day

Should you manually update your printer drivers?

How to automatically print more than one receipt

Let's Make a Deal! Which support person is at which extension?


Do you reconcile your books every day?


Reconciliation is an accounting process that compares two sets of records to check that figures are correct and in agreement. Reconciliation also confirms that accounts in the general ledger are consistent, accurate, and complete.


If you do this every day, you will avoid all the headaches and work of out of balance sales, and unaccounted for bookkeeping errors.


This is really an easy task to perform once you add it to your daily functions.


Learn how to reconcile here.

Don't let a Windows update interfere with your ticket printer


Sometimes an update creates problems. Microsoft frequently has issues here. We spent the last two weeks helping our customers who installed a Windows update.


The symptoms were consistent. They would go to print tickets but would only get one ticket out of every four. What we discovered was that the Windows update had overwritten the special paper size the ticket printer used. We needed to reset it.


It was only a 10 minute procedure, but, it needed to be done on every computer. Last Friday, the problems suddenly disappeared. Printer paper settings were back to where they belonged – and stayed that way.

We received no notice or acknowledgment from Microsoft.


You can learn how to prevent this on the Help Desk post.

How to automatically print more that one copy

 of a receipt at a time from Wintix

  • You may not need an extra copy of a receipt every time you print one, but if you do, it's easy to set up your default to print more than one by following a few steps. You can learn how here.

Let's Make A Deal!

(Which support phone extension will connect you

to which support person?)


Are you old enough to remember this game show?


Contestants had to guess which door - 1, 2, or 3 - concealed a valuable prize.


Our support phone line has valuable resources on extensions 1, 2, and 3. Do you know who answers which lines?


The support number is 831-920-1254:


David Hile - ext. 1

DJ (Don Johnson) - ext. 2

Peggy Dillon - ext. 3


Which extension should you pick?


David and DJ can help you with most technical and operational questions or issues. Want to know how to sell a ticket, how to print tickets, or how to solve a Witix problem?


Pick Ext. 1 for David or Ext. 2 for DJ.


Need help with a seating plan, scaling the house, or a bounced/spam email notice you recieved?


Call Peggy at Ext. 3.