APRIL 3, 2024

IMPORTANT REMINDERS

COMMUNICATION STRATEGY SURVEY, STATE OF THE STATE, PERFORMANCE REVIEWS, AND QUALITY ASSURANCE



• PLEASE COMPLETE OUR COMMUNICATION STRATEGY SURVEY

Communication is complicated, especially with almost 1,200 staff and 600 residents and families that make up our community! However, we know it is essential in fostering collaboration, creating clarity, and enhancing productivity and positive relationships in various aspects of life, from personal interactions to professional endeavors. So that being said, improving and evolving our organization's communication is something we have made front and center at Misericordia. Our communication strategy was rolled out in January to create clearer expectations for how, what, and when we communicate.

Please click here to help us understand the impact this strategy has made and where there may be room for improvement. to help us understand the impact this strategy has made and where there may be room for improvement.

The survey ends on Friday, April, 5.

• JOIN US FOR MISERICORDIA STATE OF THE STATE

In an effort to help further our communication with our employees and increase our transparency, we will be holding our first State of the State for all Misericordia employees. Please coordinate a time with your area's supervisor to attend one of these sessions on April 10 at 6 am, 11 am, 1 pm, or 4 pm for an opportunity to hear about Misericordia's goals as well as some terrific growth opportunities for our employees and ways to become involved outside of your day-to-day role. Each session will last up to one hour to minimize the impact on homes. This is not mandatory, but we highly encourage you to join us if you are working that day.



• PERFORMANCE REVIEW SEASON HAS BEGUN

All staff should be receiving notifications from ADP around the performance reviews. They may come to your personal email by default. You can change this to your Misericordia email by adjusting your contact preference. Click here to find instructions on how to do so.

Note: If you see multiple goals already attached to the review, this is because when the goal was created, the “attach to review” option was selected. See the evaluator folder under the Performance review icon, Q&A document for information on how to get down to 1 goal attached.

• QUALITY ASSURANCE

In Misericordia’s strategic plan, we have defined Quality and Safe Services as a foundational pillar. This is defined as: We are committed to fulfilling our mission by providing compassionate and quality care within a safe environment. You will see staff within your areas completing assessments on where your teams are performing as it relates to a quality resident experience, employee experience, and the environment. This is an opportunity for reflection on where your area is excelling and where your area needs to focus additional efforts to ensure quality is present in all of these aspects of the Misericordia community. The data will be gathered and analyzed the week of 4/8/2024. A team within your area, that will include staff in all positions, will work together to identify clear actionable steps towards quality improvement that is specific to your home/apartment, shift, or area.  Department-specific results will be shared within your area the week of 4/15/2024. Each of you is invited to be a part of the solution in order to create a culture of innovation and continuous quality improvement and ownership over the services that are provided in your area. Please reach out to your Director or AVP with questions and to get involved.

IN CASE YOU MISSED IT

FLOATING HOLIDAYS

On July 5, 2023, FT and PT staff were provided a Floating Holiday of up to 8 hours to be used by June 30, 2024. This is a reminder that the Floating Holiday must be scheduled/used on or before June 30, 2024. The Floating Holiday will not carry over and must be used by this date. As a reminder, the hours cannot be split into partial hours and the total 8 hours must be used.  Please refer to the remaining block-out dates by clicking here and reach out to your supervisor to schedule the Floating Holiday, if applicable.  

DON'T DELAY, APPLY TODAY: FIT FOR SUCCESS TIER 1 APPLICATIONS ARE DUE THIS FRIDAY

• Who? Class is open to staff from all departments who have been employed for 6 months or more and are in good standing.
• What? Tier 1 of FFS seeks to help staff develop and reflect on key leadership skills such as communication, conflict management, team building, self-awareness, and identity through a series of talks, group discussions, activities and self-reflection.
• When? Classes start Thursday, April 25 from 1-3 PM. There will be six sessions either every week or every other week depending on class size. We will notify you after the application process. 

STAFF DEVELOPMENT HAS NEW REFRESHERS FOR APRIL

• Resident Engagement
• Inclusion Training
• Lifting
• Mechanical Lifts

Please see your supervisor to sign up for these offerings. We look forward to seeing you there!

VIRTUAL TRAINING EXPO COMING SOON

The Virtual Training Expo has a new look this year! Training will be split into three parts throughout the year. The first part, Health & Safety, is coming this spring! The link will be sent to your Misericordia email address. Completion of this virtual training is mandatory for all Misericordia employees. It includes vital information on topics such as lifting and infection control!

CAMPUS CONNECTIONS: MARCH IN REVIEW

Check out our featured pieces in last week's March In Review issue of Campus Connections. To read the full issue, click here.

Pictured: Bob, Christa, Pam, Susie, Holly, Ross, Marty, David, and Clare; residents featured in an article about Development Disabilities Awareness Month (DDAM), written by Catherine Hattendorf (DT QIDP/Relief Supervisor)

Pictured: A throwback “mother-daughter” photo of Kerry Roach (left) and Meghan Roach (right) in the 90s

ALSO FOR YOUR CONSIDERATION



A MESSAGE FROM THE HEART

"My Advice is: You always have to keep persevering"—Temple Grandin