Vonage adapts to staffing and scope to help Solus ensure customer success
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| Vonage Channel Partner Program
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| Always attentive and ready
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Solus knew that its personal relationships with Vonage, along with Vonage providing its own UCaaS and CCaaS tech stack, were keys to overcoming a series of starts and stops.
In fact, Vonage easily adapted and delivered a flexible solution that stretched to nearly 2,700 Vonage Business Communications licenses and 72 Vonage Contact Center express agents for multiple on-site and remote locations. It’s the latest example of Vonage talent and technology helping Solus ensure customer success.
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Challenge: Solus works within government confines and must also navigate staffing and scope changes. This requires a partner who can seamlessly link short-term adjustments that scale to long-term goals.
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Action: Vonage presented a proof of concept that started small, with the ability to scale — and at times, start over — even amid the staffing and scope changes. |
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Results: Solus applauded Vonage for its patience and ability to continually deliver solutions that “met us where the customer needed us to meet them.” |
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Ready for revenue potential, customer satisfaction, and loyalty?
Become a Vonage partner and enjoy:
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Easy access to sales, engineering, and support teams
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Live and on-demand training and certifications
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Fast and effective onboarding, installation, and service
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Industry-leading SPIFFs and incentives
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