Change Healthcare Cyber Attack



Many of you may have heard of the recent Optum/Change Healthcare cyberattack. Change Healthcare, a key player in US healthcare technology, handles 15 billion transactions per year and is the nation's largest commercial prescription processor. The impact of interruptions is not only being felt by CHCS, but by health systems, hospitals, and pharmacies all over the US, impacting electronic systems for claims, remits, prior authorizations, and eligibility verification.

The CHCS Business Office became aware of a potential issue with claims on Monday, February 19^th , and began working with Oracle/Cerner to attempt resolution. On Wednesday, February 21^st , Change Healthcare reported the "cybersecurity incident". 

Currently, the most significant impact to CHCS is on our inability to submit electronic claims for payment. Since last week, we have had to manually enter insurance claims or mail paper claims. This is a time-consuming process on the part of the business office and not sustainable for the long-term. This has already started to affect our cashflow. While we are fortunate to have over 60 days cash in reserve, this could become significant the longer it goes on.

We will provide further updates as available.