Grievances: Guidelines for Healthcare Providers

An "On-Demand" Webinar

Earn NHA (NAB), RN, LVN, CNA CEUs

Grievances, complaints and concerns arise in even the best of facilities. It is how the facility responds and how empowered residents and their families feel following a grievance report that ultimately will define the quality of the facility.

During this webinar, participants will learn about grievances and the grievance process: :

• Understand when it is appropriate to initiate a grievance/concern form and how to complete grievance forms.
• Ensure grievance processes and procedures are followed according to facility policy and federal regulations.
• Understand related regulations and the role of grievances in the survey process.
• Learn how the grievance process can become a tool to support challenging residents and their families.

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Cost - $24 (includes Continuing Education Credit and Certificate)

Mariposa Training is proud to support those who care for the elderly with a large selection of courses available to meet your

training and education needs.

We have classes in both English AND Spanish!

Our library of over 75 classes includes:

* Understanding Dementia and Dementia Related Behaviors (English and Spanish Languages)

* Non-Drug Approaches to Dementia Care

* Supporting the Resident with Challenging Behaviors

* Fall Prevention

* Our Angry Resident: Causes and Creative Approaches to Care

* LGBTQ Sensitivity Training (English and Spanish Languages)

* Sexual Harassment Prevention Training (English and Spanish)

* Infection Prevention (English and Spanish Languages)

* Activity Programming

* Preventing Abuse and Neglect

* Resident Rights



* Grievances

* Supporting the Challenging Family

* Culture Change

and many, many more!