Welcome Spring!

Spring into results for renewed growth and future success!



It's time to harness your energy and the potential of Spring and fresh ideas, it is time for growth and pushing forward. 

Remember it is the Year of The Dragon! The wood dragon brings specific characteristics to this year. Power, boldness, and enthusiasm — with the wood element's attributes of growth, creativity, and compassion. If you are born in the Year of the Dragon, you are often seen as ambitious, driven, and willing to take on challenges. 

Let’s go get it!

XO,

-Cindy

What's New at MCA?

Consumer research shows that regardless of technology and AI, clients are craving personalized attention. Clients today are focusing on building relationships with key stakeholders on property. They see the value of really knowing their onsite contact as a helpful resource.

So, you have to ask yourself is my team:

• Being transactional with inquiries?
• Sending out “too generic” proposals?
• Giving cookie cutter presentations?

MCA can help you in 2024. In our relationship building courses, we focus on all the ways you can enhance your relationship with customers. With email, WhatsApp, and social media, there are so many touchpoints we can make a difference. We will look at your teams' prospecting outreach, responses to inquiries, proposals, and follow up to discuss strategies to build and enhance the relationship. 

Reach out to us today for more information!

Your Spring To Do's from Cindy

Can you believe we are entering the 2nd quarter of the year! This is a time of renewal and fresh beginnings, and in business it is a perfect time to reflect on past performance and set new goals to take us to halftime of 2024.

1. Reassess Your Goals

• Review your annual goal and make adjustments NOW
• If you are ahead of plan, set some more personal and ambitious goals
• If you are behind, reassess and adjust your strategies to remain or get back on track

2. Embrace Change

• Nature is changing as we enter Spring and just like nature you should adjust your approach to business and personal growth
• Be open to new ideas, technology and strategies to enhance your business
• Adopt to new software (ChatGPT) or re-think your sales and customer service approach

3. Learn New Skills

• Take time to invest in yourself – personal one-on-one coaching/sales training/leadership training and customer service excellence solutions
• Take a good look at your skills, attitude and knowledge and sit down with your leader and discuss what you can improve

4. Streamline Processes

• Look at your processes and improve efficiencies
• Spring cleaning is not just for your home – clean up your office, business and CRM
• Evaluate your work flow and identify and bottlenecks or redundant tasks that could be eliminated or automated

5. Improve Team Engagement

• Consider a team building event to foster more collaboration
• Re-visit values, missions and visions – make sure everyone is on the same page
• Set clear goals for everyone on the team
• Boost morale

6. Network and Collaborate in your Industry

• Build better relationships within your industry
• Spring is a great time to reach out to your current and existing customers – fresh start to move business forward

7. Prioritize Customer Satisfaction

• Markets evolve and so do customer expectations
• This season allows you to reevaluate your strategy with each customer and make sure you are meeting their new needs
• Happy customers are not only loyal but also great advocates of you

8. Reflect and Adapt

• Take time to reflect on the success and challenges of the past year
• What lessons have you learned that will make you adapt your strategies based on these new insights moving forward

Leadership Corner

Spring Recipe Corner

Fun with Family & Friends

this Spring!