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Matt Rogers | Vice President of Strategic Alliances | EBizCharge
Tell us a little bit about EBizCharge:
Based in Irvine, CA, EBizCharge entered the payment industry in 2004 seeking to provide companies with better merchant processing services. Specifically, we believe our customers should have lower rates, enhanced support, and an unmatched user experience.
We’ve created software to transform the way payments are accepted, allowing businesses to offer customers quick, easy, and secure payment options online, in person, or over the phone. EBizCharge integrates seamlessly with popular reservation, ERP, and CRM systems, and optimizes both functionality and cost. Meanwhile, our in-house development teams are consistently innovating our product to make certain we stay at the forefront of our own goals while also remaining sensitive to the ever-changing needs of our clients.
Today we have around 250 employees, and remain a privately-owned company with a dedicated focus on customer experience. If you call EBizCharge, you’ll wait an average of 35 seconds to speak to a human being. You’ll never be automatically funneled into digital support options or a click-through script — if you want to speak with someone from our team, we are right here.
How did you, personally, end up in the transportation industry?
I knew Calvin Lim, the owner, for about four years before I worked for him. I was employed at Best Buy as a student, and Calvin was a frequent customer of mine. We developed a rapport during our ongoing sales interactions, and he continued to reach out to me even after I left Best Buy to finish school at the University of Oregon, where I studied Economics. He became a mentor of sorts. Eventually, he convinced me to move back to SoCal and work for EBizCharge after I graduated.
Once I took the job, I just dove in. My first trade show was the Bus and Motorcoach Expo in Orlando, and it’s been nonstop ever since.
What has been your experience as an ILLBA member?
We’ve been members for over a decade, and our Vice President of Sales, Steven Wolfson, has been directly involved in several ILLBA initiatives for years. We are always happy to be a resource for members, whether they’re clients or not.
Having the ILLBA as a platform to reach out to and connect with operators has been great, and they do a great job of maintaining all their relationships — they’d never just sign you up and forget about you.
Any predictions, hopes, or ambitions for the future of our industry?
Adapting to industry changes will always enhance the client experience, which is why EBizCharge’s agility to meet new demands is such a powerful asset. We will continue working to reduce risk and make money transactions as seamless as possible, no matter how things potentially shift. As a stable, long standing company with the expertise and consistency to carry our clients in the future, we’re looking forward to whatever comes next.
You can reach Matt at matt.r@ebizcharge.com, +1 888 500 7798 ext. 261, or on LinkedIn.
Read his full interview on our website.
Meet the EBizCharge team at the Great Lakes Transportation Show !
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