November 2023 Newsletter

Adding to Microsoft Dynamics 365 BC

The road to transitioning to a full featured ERP has been a long one. We used to operate with QuickBooks and in 2021 migrated to using Microsoft Dynamics Business Central. QuickBooks was on prem, meaning you had to be in the building to operate whereas Microsoft Dynamics is cloud based. With the guidance of our own Drew Kipfer (Director of Business Systems) and very patient employees who were willing to take the time to learn, we were able to customize our ERP into how we operate as a company. Still evolving mind you as we continue to grow as a company, but here to share how we crossed over and what effects it had on our customers.

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We touched on this in last month's newsletter. It was titled, "State of the AIDC Industry". In that piece, our president Dave Mattingly, laid out what has worked and what hasn't worked in past years. One of those discussed failures was larger E-tailers not providing any integration to the customer. You can sell all you want, but if technology isn't your identifying trait, then you'll come up short most of the time. So here we are, doubling down on that data driven theory. Here we say, "If you want to be in this business you have to sell, but to succeed, well...you have to be technology focused with seasoned experts".

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CUSTOMER SOLUTIONS

Now, we are well aware that Halloween is over. And we're well aware that we as a company don't deal in paranormal activity. But we are a specialized company to a degree. It seems that most of our projects originate because there's a customer, and that customer is trying to solve a problem either for themselves or a third-party end user. And somewhere along their process it occurred to them that they did not have the facilities to solve the issue. A software company that relies on hardware to execute its product contacted EMP to help figure out the full solution. From purchase to inventory logistics, to integration.

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TECH TIPS

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FEATURED PRODUCT

Labels. It's easy to forget about labels especially for some customers as their initial focus is buying printers that would consume such labels. But labels are how our company started and what many of our products revolve around, even to this day. And they have come a long way since our first year in business back in the early 2000's. We dive into the variations of labels, their capabilities, and what goes into choosing the right ones for your particular business.

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Zebra Printhead Protection Program

The Zebra Printhead Protection Program provides free replacement printheads for the lifetime of your printer as part of a package deal to reward our customers for using Zebra Certified Supplies. Most users are unaware of how the full costs of printhead replacement may be impacting business profitability. You can save your operations considerable expenses by participating in the Zebra Printhead Protection Program.