May 2022
Friends,

Let’s Connect! Follow us on your favorite social media platform to stay up-to-date with communication and customer service news, stats, and more. Simply click the icon below to connect with us. 
In this month's newsletter, we’ll highlight the benefits of email monitoring, share a client testimonial about email monitoring and how we helped to connect a team across the US, and share some customer service news articles.

ASuperior Contact Center is here to support you and your team. If you have any questions about the services we offer, we'd love to connect! Email or call us at 1.800.344.6470.

Best Wishes,
The ASuperior Team
With research showing that over 78% of customers buy from the first responder, it is now more important than ever to handle customer interactions promptly.

With email monitoring, we will monitor your ad lead responses, website forms, and online service requests for YOU. This service lets you have peace of mind that your business effectively handles your customers' online communications with quickness and professionalism. 

But don't just take our word for it; watch the video below to hear how we were able to help a team of registered investment advisors stay connected and on top of incoming inquiries fast and efficiently.
Meet Susan Powers
an ASCC Client

Hear how ASuperior Contact Center helped Susan Powers and her team of financial advisors bridge the gap between their Chicago, Boston & Atlanta offices with the email monitoring service from ASCC.
Does your office have any upcoming office closures? Memorial Day? Independence Day? Let the ASuperior Contact Center team know in advance!

Fill out our Closure Request form here to let our team know of any upcoming office closures!

We are always here to support you when the unexpected happens, but please let us know of any changes in your schedule in advance when you can. Our goal is to inform and serve you and your clients effectively and efficiently.
Industry News

Behind every headline about the supply chain crisis, there are disappointed customers. Those customers are most likely listening to music on hold or typing their query to a smiley chatbot in the hope of hearing some news of when their purchase will arrive. They clicked "buy now" and they wanted it now. That's the baked-in expectations of the digital age, right?Sometimes the labels that we give to things, like "supply chain crisis," don't do justice to the end-to-end impact of disruptive events on a business.

We have all experienced the decline in customer service over the past two years. A workforce shortage has resulted in shortened hours of operation, extended on hold wait times and the frustrating experience of a customer service representative unable to answer your questions. Businesses have put service on the back burner. But this is truly an opportunity for your business to stand out.