JULY CE WEBINAR

In this session, we will identify and discuss how to identify a toxic client relationship and how to safely end it. This panel will discuss understanding the toxic situation by identifying the toxic environment and the impact this has on the advocate and organization. By the end of this webinar, participants will learn how to: 

1. Identify a toxic client relationship and discuss how the toxic situation affected relationships and morale.
2. Explain the consequences of productivity, mental health and organizational culture.
3. Describe any methods, forums or meetings used to create open communication.
4. Discuss termination methods.
5. Discuss the importance of taking time out to reflect and analyze where the break in communication happened.
6. Emphasize the importance of ongoing communication, support and monitoring.
7. Share best practices and tips to implement for preventing toxic situations in the future.

AUGUST CE WEBINAR

In this session, speaker Dr. Melissa Hakim will discuss how to prepare a client for a healthcare provider visit and assist in patient comprehension.

After this webinar attendees will be able to:

1. Recall strategies to prepare for a healthcare provider’s visit
2. Identify and define patient goals for the medical visit
3. Compose a list of questions for each medical visit
4. Create a record of important issues discussed
5. Explain how to use the “teach back” method to assess patient’s comprehension of complex medical information

JULY LET'S CHAT

Wednesday, July 24

12 pm ET / 11 am CT/ 9 am PT

Please join us for a Let's Chat

Open Invitation to all NAHAC members

FUTURE CE WEBINAR TOPICS

As we plan ahead for NAHAC’s future educational webinars, we’d like your feedback on new content and offerings. We welcome your response to a survey, linked here, containing topics not currently in our library of educational offerings.

Please note, when completing the survey, select ALL topics of interest. If you are interested in presenting on any of these topics or know someone who is an expert in a particular area, please add your/their name and contact information in the survey. When you are completing the survey, you will see a space to provide this information below the list of topics. 

Thank you so much for all of your support and interest in enhancing NAHAC’s educational programming and outcomes.

REGISTRATION OPEN: HEALTHCARE ADVOCATE SUMMIT

The eagerly anticipated Healthcare Advocate Summit is fast approaching, and we want to connect with you! This summit isn’t just a conference; it celebrates the dedication and resilience of those dedicated to making a difference in healthcare. It is also a reminder that each voice matters, and each action creates a more equitable healthcare experience.