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Dear Friends of CIHF,
We have had a great fall semester and are excited to share some of the initiatives and events that have kept our staff and directors busy. The past few months have been filled with energizing activities and accomplishments that highlight our commitment to fostering healthy futures.
One standout moment was our Fall webinar, Capturing the Silver Wellness Market: How to Excel in the Global Longevity Economy. We were thrilled to see over 200 live viewers engage with this valuable discussion, reaffirming the importance of our mission.
Our Fall Advisory Board Meeting and Community Convocation featured presentations by CIHF students and scholars. It was a testament to the collective passion and dedication of our community.
As we look ahead to the spring, we are hard at work planning our Spring Advisory Board Meeting and Roundtable on mental health and wellness, scheduled for March 21-22. We are excited to come together again for this important conversation and hope to see you there!
We want to express our gratitude for your continued support and dedication to our vision.
All the best,
CIHF Leadership Team
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Improving service excellence in healthcare, senior living, and wellness related organizations.
Engage • Innovate • Inspire
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CIHF Events & Announcements | |
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Fall Advisory Board Meeting &
CIHF Community Convening Summary
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We would like to send a huge thank you to our Advisory Board members for joining us during Monday's board meeting and to our CIHF students, Faculty Fellows and Scholars for joining us during our Community Convocation. The ideas and presentations from our community members were insightful! Stay tuned for more upcoming CIHF events by signing up for our mailing list.
Community Convocation Presentations were provided by:
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Madelyn Hill, Minor Internship, Loveday, London England
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Lisa Chervinsky, Faculty Fellow, Regenerative Hospitality Competition
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Jie Zhang, Academic Scholar, Home Support Service Continuity: Dimensions and Scales
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Zain Ismail, Industry Scholar, State of "Disruptors" in Healthcare
Images: Brooke Hollis and Advisory Board Member David Banta; CIHF Faculty Fellow Lisa Chervinsky presenting Regenerative Hospitality Competition during our Community Presentations.
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CIHF Holiday Lunch
Thursday, December 7, 11:30 AM - 1:00 PM
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All members of the CIHF community are invited to our Holiday Lunch on Thursday, December 7 from 11:30 AM to 1 PM in the CIHF suite in Martha Van Rensselaer Hall. Lunch will be provided. Please let us know if you have any food allergies here. RSVP at healthy-futures@cornell.edu.
We hope to see you!
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Save the Date!
Spring Advisory Board Meeting and Roundtable on Mental Health and Wellness
March 21 and 22, 2024
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Join us for an insightful and engaging event! Our Spring Advisory Board Meeting and Roundtable on Mental Health and Wellness is set to take place on March 21 and 22, 2024 in Ithaca, NY. This two-day gathering promises thought-provoking discussions, expert insights, and collaborative solutions to foster mental health and wellbeing.
More details to follow soon!
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CIHF Sponsored Mini-grants for Faculty Fellows
Receive up to $5000
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The Cornell Institute for Healthy Futures requests proposals from Faculty Fellows that advance research on the intersection of health, hospitality and design. Awarded projects will receive up to $5,000 in funding.
We are particularly interested in research that involves collaborations between the SC Johnson College of Business and the College of Human Ecology.
The goal is to fund research projects likely to lead to external funding.
Email Christine Tanner at ctf43@cornell.edu for more information.
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Fall Student Photo Contest Results
Freedom of Expression:
Contrasting views of health, hospitality and design
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Cornell students were invited to submit their work to the Fall CIHF Photo Contest. this year's theme was Freedom of Expression: Contrasting visions of health, hospitality, and design. Winning photos are made part of the CIHF art collection and are featured in our outreach materials, website, and social media.
Thank you to all students who submitted work!
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1st place: Peace by Isabella French ’23 | | | |
2nd place: Sister Help Me Arrange My Crown by Cátia Dombaxe ’26 | | | |
3rd place: The World Between You and Me by Cátia Dombaxe ’26 | | | |
Honorable mention: New Era by Akash Munshi ’27 | |
Honorable mention: Life Cycles by Gerardo Garcia Rodriguez ’25 | |
Honorable mention: Paris Protest by Jillian Walker ’27 | |
Honorable mention: Race Against Time by Audrey Pinard ’25 | |
This October, Healthy Futures Minor Isabella Suffredini and first year Sloan MHA student Emily Wang joined CIHF Director Emeritus Brooke Hollis and CIHF Program Manager Chris Tanner in attending the National Investment Center (NIC) Conference in Chicago. Isabella and Emily received student scholarships and had the opportunity to meet with other scholars from academic programs around the country and business leaders at a private gathering. Conference attendees heard from industry leaders about anticipated opportunities and ongoing changes to senior housing investment. CIHF Board Member, Gerard van Grinsven, presented a NIC Talk: Exploring Lifestyle-Centric Housing that explored hospitality-inspired strategy in his upcoming ventures that improve well-being and lead to thriving staff while yielding remarkable financial gains. CIHF also hosted a reception at the Loews Chicago Hotel. Thank you to all who attended! We look forward to attending the NIC conference this spring. | |
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Fall Webinar Summary
Capturing the Silver Wellness Market:
How to excel in the global longevity economy
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CIHF Industry Scholars Esther Greenhouse, CEO of Silver to Gold Strategic Consulting and Nancy Griffin CEO of Glowing Older, spoke during our Fall webinar, Capturing the Silver Wellness Market: How to Excel in the Global Longevity Economy. Their insights left our audience enlightened and inspired.
During this session, Esther and Nancy shed light on crucial topics, equipping our audience with a deeper understanding of the longevity market. They revealed strategies to combat the "silver brain drain" by retaining and attracting experienced older staff, emphasizing the value they bring to organizations. Additionally, they provided valuable insights into optimizing real estate for premium wellness offerings and explained why it's imperative to design environments that enable both clients and staff to thrive.
Thank you Esther and Nancy for your dedication to this important conversation!
We are excited to announce that we had over 775 pre-registrations and 250+ during the live session! If you missed our live webinar, no worries. We have a link to the recording below!
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CIHF Advisory Board Member and Industry Scholar Ruth C. Browne Receives the 1st Flemmie Kittrell Visiting Scholar Award | |
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On October 4th, Ruth C. Browne, SD, President and Chief Executive Officer of Ronald McDonald House New York (RMH-NY) and an Advisory Board member and Industry Scholar of the Cornell Institute for Health Futures, received the inaugural Cornell University's Flemmie Kittrell Visiting Scholar award. Dr. Brown also received the Turner Kittrell Medal of Honor, which acknowledges individuals who have made significant contributions to the advancement of diversity, inclusion and equity in industry, the academy or public arena.
Ruth is a trailblazer in urban health and education. She has been at the helm of RMH-NY, providing unwavering support to pediatric cancer and serious illness patients and their families since 2016. Prior to that, she served as the inaugural CEO of the Arthur Ashe Institute for Urban Health (AAIUH), dedicated to addressing health disparities and broadening access to care for vulnerable urban populations. Additionally, as an associate professor at SUNY Downstate Health Sciences University, Browne Browne was the chief architect of the community-academic partnership between the university and AAIUH. She is also the founder and former principal investigator and director of the Brooklyn Health Disparities Center, a NIH-funded Center of Excellence.
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April 2024 Cayuga Health Design Workshop | |
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In April 2024, Cornell University students will embark on an exciting design project in collaboration with Cayuga Health, focusing on the transformation of the Ithaca Mall. Using the design thinking process, the project aims to re-envision the mall's environment for Cayuga Health's new facility.
Environmental focus: Reenvisioning The Shops at the Ithaca Mall as a Community Asset
Led by Industry Fellow, Troy Savage, the charrette will involve the following stages:
Empathize: We invite members of the community (primarily service recipients) to share their experiences and needs regarding accessing services.
Define: Each team identifies a pressing issue and creates a “how might we” statement around the particular issue, such as the one you mentioned or “how might we make the health mall welcoming to the community.”
Ideate: Having found their goal they create proposals for how it might be addressed. Using my previous example, proposals might include “space for community events.”
Prototype: The teams then identify options for how the physical environment might support “space for community events” such as a large meeting space.
Test: They then build a physical model or diagrams summarizing their proposal.
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Welcome New CIHF Members! | |
Amanda Al-Masri, Advisory Board | | |
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Amanda Al-Masri is the vice president of wellness at Hilton. In this role, she serves as a wellness strategist across Hilton’s global portfolio of 18 world-class brands, enhancing Hilton’s current offerings and programs while developing innovative new, scalable solutions to meet rapidly evolving consumer expectations.
A seasoned wellness leader, Amanda brings 20 years of experience to Hilton.
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Prior to joining Hilton, she assisted with the launch of Equinox Hotels and drove the overall strategy and execution of more than 90 Club Spas. She also served as Global Director of Spa Development & Operations for Starwood Hotels & Resorts, responsible for the company’s spa brands, partners and a global portfolio of more than 450 spas. She offers a deep understanding of how travel and access to wellness experiences have always served as critical points of intersection for consumers.
Amanda graduated with a Master of Management in Hospitality from Cornell University. She also holds a degree in French from Connecticut College.
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Nooshin Ahmadi, Faculty Fellow | | |
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Nooshin is a Lecturer in the Department of Human Centered Design at Cornell. She is an architectural designer and researcher whose primary interest is research-driven design approaches to fitting objects, spaces, and experiences to human needs, capabilities, and behaviors.
Before coming to Ithaca, Nooshin was a faculty member at the University of Houston, and an Architectural Designer III at Perkins + Will.
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Prior to joining Perkins + Will, she was a faculty member at the University of Idaho and practiced as an architectural designer at SmithGroup, an American architectural, engineering, and planning firm.
She holds a master’s degree from Texas A&M University, College Station as well as a professional Bachelor of Architecture degree from Art University of Isfahan, Iran. Besides design, research, and teaching Nooshin loves to advocate for good design, find ways to make learning fun and help students become lifelong learners who are capable of harnessing the power of design to make our world a better place.
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Giulia Andreani, Visiting Scholar | |
Her previous experience in the public sector at the European law-making level helped shape her interest in the role of consumer science to improve dietary behaviors and strategies to make healthier and more sustainable eating choices. Her current research focuses on the realm of plant-based alternatives and food labeling. | |
How Should Organizations Be Held Accountable for Promoting Environments That Foster Social Connection? | |
Co-authored by Erin K. Peavy, CIHF Industry Scholar and Health & Well-being Design Leader at HKS | |
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Growing familiarity with health risks of loneliness and isolation underscores the importance of social connection in patients’ lived environments and communities. Deficits in social connection are linked to poor cognitive, mental, and physical health and premature death. Design interventions for physical environments—structures, spaces, and soundscapes, for example—can foster social connection, support, and resilience. This article canvasses urban interventions that can support human health investment and development. This article also suggests that designers of community policies, programs, structures, and spaces should be accountable for promoting social connection to help generate measurable health outcomes, such as longevity.
Read the full article here.
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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals? | |
Co-authored by Janet McColl-Kennedy CIHF Academic Scholar and Professor of Marketing at the UQ Business School, The University of Queensland, Brisbane, Australia | |
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The study investigates how a hospital servicescape impacts two critical outcomes – well-being and satisfaction – of both hospital patients (customers) and health care professionals, who are immersed in that environment. To the best of the authors’ knowledge, this study is the first to compare the impact of the same real-life servicescape on the satisfaction of both customers and service providers (professionals) and considers the critical health outcome of well-being.
Read the full article here.
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An Exploratory Study of Shared Decision-Making (SDM) for Older Adult Patients with Chronic Diseases | |
Co-authored by Saleh Kalantari, CIHF Faculty Fellow and Assistant Professor in the Department of Human Centered Design | |
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Shared decision-making (SDM) is a central feature of clinical practice guidelines, and it is a key way to improve long-term communication and relationships between older adult patients and physicians. Healthcare often requires decisions that are time-sensitive, and when confronted with multiple possible treatments it is necessary to carefully assess the impact of each treatment on health outcomes and to consider potential harms as well as benefits. Effective communication tools can be useful for conducting this assessment in a shared fashion. In the current project, the authors conducted interviews with 12 participants, including seven older adults with chronic diseases and five clinicians who work with this patient population, with the goal of better understanding both groups’ perspectives and needs in the clinical setting. The interviews focused on the potential benefits that can be derived from an SDM-based technological platform, and the findings can be useful in the future design of such a platform.
Read the full article here.
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Identifying and Addressing Barriers and Facilitators for the Implementation of Internet of Things in Distributed Care: Protocol for a Case Study | |
Co-authored by Marie Elf, CIHF Academic Scholar and Associate Professor at Dalarna University at the Department of Nursing and at Chalmers University of Technology at the Department of Architecture | |
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The internet of things (IoT) is recognized as a valuable approach to supporting health care to achieve quality and person-centered care. This study aims to identify the facilitators and barriers associated with implementing IoT solutions in health care within a Scandinavian context.
Read the full article here.
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Attention Cornell Students!
Winter Session Course Offering
DEA 1112: Change-making:
Designing Healthy and Hospitable Environments
Led by Executive Director, Heather Kolakowski, Emeritus Director, Brooke Hollis and Faculty Fellow, Nooshin Ahmadi
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Have you been interested in exploring different areas when you don’t have conflicts with other courses? This is an opportunity to explore ways of applying design thinking, customer service and facility planning/design to impact personal and work environments. In this multidisciplinary course, you'll explore design innovations and their impact on hospitality, health care management, senior living, and other areas. This introductory course is open to designers and non-designers alike. No artistic abilities are required.
Visit winter.cornell.edu
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CIHF Sponsored eCornell Certificate Programs | |
Faculty authors: Mardelle Shepley, Rohit Verma, Robert Newman, and Nick Frabrizio
This six-course certificate program provides you with in-depth instruction in effectively using evidence-based research to improve a healthcare environment. Core courses cover the critical components of healthcare facilities design planning. Learn excellence in change leadership, stakeholder management, and strategic alignment with organizational goals. Create your strategic plan and execute and assess it by using data to gauge impact. Learn some of the critical skills you need to lead your project to success or dive deeper to interpret technical facility design plans.
Find out more about this certificate HERE.
Faculty authors: Mardelle Shepley, Rohit Verma, Judi Brownell, and Alex Susskind
In this certificate program, you’ll explore best practices for service excellence at senior living facilities. Through examination of case studies and industry regulations, you will gain an in-depth understanding of the current senior living landscape. You'll have the opportunity to utilize the principles of environmental psychology to plan senior living facilities that support health and wellness through informed design. You’ll implement the PPO (product, people, and operational conditions) framework to assess the needs of an organization and apply industry trends to create food service operations that align with the needs of a senior living facility. Throughout the courses, you’ll explore how process thinking can improve your senior living facility by creating a process flow document and formalizing an action plan for decision-making. Finally, you will practice assessing the quality of a senior living organization, identifying areas for improvement through research and applying quality management approaches.
Find out more about this certificate HERE.
Faculty author: Mardelle Shepley
Effectively applying environmental psychology principles and theories to the design of health care settings can powerfully enhance the quality of life for residents. Whether you're working as a designer of a new health care facility, an administrator of an existing facility, or within the healthcare field, you can use the research to inform decisions about design choices for the space. This relatively new science addresses not only how human beings perceive their surroundings, but also the ways in which good design can optimize people's interactions with the physical world.
In this course, you will explore how to access and analyze design research to evaluate the world around you in order to create environments that support health and wellness.
Find out more about this certificate HERE.
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Cornell University Healthy Futures (CUHF) | |
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Are you a student interested in becoming a member of the Cornell University Healthy Futures Chapter?
We’d love to have you join us!
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Have you attended a fascinating virtual conference? Do you know of any webinars coming up that our community would be interested in? Published a paper? Earned a research grant?
If you have news to share - and we hope you do! - please email CIHF at:
healthy-futures@cornell.edu
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Follow CIHF on Social Media! | |
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At CIHF we are dedicated to building and expanding our community.
Social Media is an opportunity to reach audiences that may not come across the organization otherwise.
Follow us on Facebook, X (Twitter), LinkedIn, and Instagram:
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Faculty Fellows, Academic, Industry, and
Visiting Scholars
| CIHF affiliates with Faculty Fellows from various Cornell colleges and departments, Industry Scholars from corporations and nonprofits, and Visiting Scholars and Academic Scholars from other academic institutions. Affiliates participate in collaborative activities, lead research or curriculum projects, provide feedback on strategic priorities, and create industry-focused deliverables that link hospitality, health, and design. | |
Composed of senior-level leaders in industry from around the globe, Advisory Board members are representatives from Corporate Members. This diverse network collaborates with CIHF academics on projects and initiatives with a focus on integrating the fields of hospitality, health management, policy, and design. Advisory Board members participate in bi-annual meetings and conferences, as guest lecturers, speakers, and mentors to students, and as collaborators with Cornell faculty, researchers, and student groups. Membership provides a platform for industry professionals to connect, build lasting relationships, and collaborate across academia and business. | | | | |
