A recent 2023 ACA study revealed that 70% of Americans in 2023 use self-service tools to answer questions or handle issues before contacting a live customer service agent. Moreover, 43% of customers prefer using digital self-service options over a live human agent when they need customer support or have questions.
Five9 Intelligent Virtual Agent (IVA) allows you to help companies automate interactions powered by the most advanced AI technologies. It helps brands deploy self-service support that delivers a more conversational and fluid experience across voice and digital channels.
Click below to learn how these latest enhancements will add fuel to your CCaaS portfolio today!
