Tell us about your professional background and roles you’ve held prior to joining AireSpring.
I've been in the industry for many years and most people associate me with TPx (formerly TelePacific), where I was a founding member and part of their executive team for many years. I played an integral part in that company’s growth and evolution from a small startup regional competitive local exchange carrier (CLEC) to billion-dollar national managed services powerhouse. I served as a Senior Vice President there for more than 22 years, helping to manage various functions and departments such as human resources, marketing communications, but principally overseeing the sales function for both direct and channel sales, including sales compensation and business development efforts. Additionally, I had responsibility for M&A due diligence and sales force integrations, as the company used that strategy to power rapid growth. I was recently SVP & Channel Chief at GTT, and in between GTT and TPx, I helped co-found Eagleteq Advisors (X4 Advisors) with some longtime industry colleagues, with a focus on enabling technology solution providers, distributors, and investors to grow revenue, expand distribution channels, and transform market positions.
What led to your interest in AireSpring?
I have known and respected the AireSpring organization and its leadership, Avi Lonstein (AireSpring CEO), and Daniel Lonstein (AireSpring President and CRO), for over 20 years and have admired their longstanding industry presence, commitment to the channel, and stellar reputation as a service provider that can only come from an emphasis on personalized service and support. The Lonsteins have always been known for their integrity in the industry as well. Additionally, I worked for many years alongside Russ Shipley (AireSpring COO), Greg Haines (AireSpring Director, Service Assurance) and other former TPx alumni and am excited to be working with them again and the rest of the team on taking care of partners and customers.
Tell us about your new role at AireSpring and your goals for the organization.
As SVP of Customer Success, I have the pleasure of supporting a team of Account Managers who play an integral role in the lifecycle of AireSpring’s customers. The Account Management team serves as advocates for our customers working alongside our channel partners, channel sales team, and support organizations to help ensure their connectivity and communication needs exceed their evolving business expectations. The team will act as the primary contact for contract renewals, especially to ensure that channel partners get the renewal spiff on ongoing residual payments that AireSpring offers. They aid in solutions upselling and service migrations and will work toward providing the stellar customer experience for which AireSpring is known.
Tell us about your hobbies outside of work.
I am a big sports fan and a particularly passionate supporter of my childhood sports teams, the New York Yankees and New York Jets. I enjoy going to live music events at a wide variety of venues, both large and small. I live in a very dog-centric household, which often dictates the places we visit for meals and activities, as we love to include Charlie in as many activities as we can.
