June 1, 2024 Edition 11

The monthly Provider Insider Newsletter will differ from the Network Communication Bulletins by offering an avenue to highlight community happenings across our catchment area. We will share information on various projects Trillium is working on within our local communities and introduce new skill development/training opportunities available to providers.

• Provider Spotlight: Dixon Social Interactive Services
• Provider News
• Community Involvement
• Provider Resources
• New Opportunities
• Provider Knowledge
• In Case You Missed It 

Dixon Social Interactive Services is a leading mental health agency dedicated to serving the community of Eastern North Carolina for over 25 years supporting individuals and families on their journey to mental wellness. With a team of experienced therapists, counselors, and mental health professionals, they offer a wide range of services tailored to meet the unique needs of each client.

The mission at Dixon Social Interactive Services is to raise the awareness of mental health treatment services that offer individuals Hope, Independence, Knowledge and Empowerment. They strive to accomplish this by providing quality treatment services using a person-centered approach. 

Services Offered (In-Person and Tele-Health):

· Substance Abuse Comprehensive Treatment (SACOT)

· Substance Abuse Intensive Outpatient Program (SAIOP)

· Intensive In-Home Services

· Tailored Care Management

· Peer Support Services

· Outpatient Therapy Services

· Diagnostic Assessments and Screening

Making a Referral:

Please call Dixon Social Interactive Services offices at 252-353-0100 and dial #0 for assistance.

Location:

Contracted offices are located in Kinston, Wilson, Tarboro, and Goldsboro. All counties are serviced in the surrounding areas.

Hours of Operation:  

Monday-Friday 9:00AM-5:00PM

Contact Information:

For more information about services and what is offered, please call 252-353-0100 or please send an email. Visit their website here.

If you or a fellow provider are interested in sharing your story, please contact us at info@trilliumnc.org. Thank you for all you do for our members!



Trillium to launch Healthy Opportunities Pilot Program

Trillium Health Resources launched the Healthy Opportunities Pilot program in 15 of our counties on May 15, 2024. The pilot will cover a select set of non-medical, evidence-based services for high-risk health plan members. Services address housing, interpersonal safety, food, and transportation to improve the health and well-being of members.

The Pilot program, launched by NCDHHS, will leverage findings to integrate interventions that improve health outcomes into the NC Medicaid program statewide. Pilot services are only available to certain health plan members.

The following counties in Trillium’s region are included in the pilot:

• Bladen, Colombus, Brunswick, New Hanover, Pender, and Onslow (services coordinated by Community Care of the Lower Cape Fear)
• Beaufort, Bertie, Chowan, Edgecombe, Halifax, Hertford, Martin, Northampton, and Pitt (services coordinated by Access East, Inc.)

Members should talk to their care managers for more information and to determine their eligibility. Please visit our Healthy Opportunities Pilot web page for more information.

News Release



The North Carolina Department of Health and Human Services announced on May 9, 2024 the distribution of $6,250,000 to seven counties to provide youth substance use prevention within their communities. NCDHHS applied for and was awarded the funding through the U. S. Substance Abuse and Mental Health Services Administration, as part of its National Drug Control Strategy. North Carolina was one of only 12 states to receive funding for its efforts to invest in behavioral health care prevention. 

"Prevention and early intervention are important, especially for our young people," said NC Health and Human Services Secretary Kody H. Kinsley. "With more than 62,000 youth struggling with substance use in our state, there is an urgent need for services that prevent those at risk from reaching a point of crisis. The department is committed to transforming the behavioral health system to ensure all North Carolinians have access to the right care at the right time for the best outcome."

More than 1.2 million people in North Carolina have a substance use disorder, and increasing access to prevention, treatment and recovery services is crucial.

North Carolina counties receiving this award experience high levels of economic distress, have a higher-than-average level of substance use among youth and young adults and have a higher number of youths who primarily identify as a racial or ethnic minority. The counties and organizations selected are: 

• Duplin County - NC Cooperative Extension 4-H
• Halifax County - Insight Human Services
• Hoke County - Tia Hart Community Recovery Program
• Martin County - Martin Tyrrell Washington District Health Department
• Robeson County - Robeson County Health Care Corporation
• Tyrrell County - Martin Tyrrell Washington District Health Department
• Washington County - Martin Tyrrell Washington District Health Department

Read More Here



NCDHHS Invests $22 Million in Community Crisis Centers and Peer Respite in North Carolina

As part of an ongoing effort to transform North Carolina’s behavioral health crisis response system, the NC Department of Health and Human Services on April 24 announced a $22 million investment to expand community crisis centers and peer respite care across the state. This investment will increase North Carolina’s capacity for community-based crisis treatment by 20%, helping to ensure people experiencing a behavioral health crisis have alternative options to emergency departments or community and state psychiatric hospitals when seeking care.

"We’re making big changes to North Carolina’s behavioral health care system," said NC Health and Human Services Secretary Kody H. Kinsley. "We’re building more options for the right level of care when someone is in crisis, and better services upstream to help prevent people ever needing crisis resources in the first place."

NCDHHS’ investment will support five new community crisis centers (called Facility-Based Crisis Centers) for adults in Alamance, Forsyth, New Hanover, Pitt and Vance counties and three new community crisis centers for children in Gaston, Pitt and Vance counties. Facility-Based Crisis Centers provide short-term inpatient mental health stabilization and substance use detox for people in the community who otherwise would need to go to a hospital. The new investment will create an additional 60 beds for adults and 44 beds for children, increasing the state’s capacity for community crisis stabilization by 20% and helping to reduce the burden on emergency rooms, community and state psychiatric hospitals for crisis stabilization inpatient services.

Press Release



New Name, Same Mission: NCDHHS Announces Transition to Division of Employment and Independence for People with Disabilities

The North Carolina Department of Health and Human Services is announcing the new name of the Division of Vocational Rehabilitation Services: Employment and Independence for People with Disabilities. This name change marks an important milestone for the vocational rehabilitation program in North Carolina, reflecting the real progress achieved by people with disabilities over the last century and celebrating the potential and accomplishments of North Carolinians on their journey to independence. 

This announcement follows years of collaboration with clients, staff and partners across the state to develop the new name and ensure it accurately captures and clearly explains the division’s mission and spirit.  

The Division of Employment and Independence for People with Disabilities helps people overcome disability-related barriers and achieve their goals for career advancement and more independent living. EIPD also engages with thousands of businesses annually, supporting recruitment and onboarding, training, consultation and other services that help employers develop a diverse, disability-inclusive workforce.  

Register Here



Register Here

Provider Resources

Trillium Health Resources has Tailored Plan resources and helpful information for providers available on our website. Here, providers can access the Tailored Plan Quick Reference Guide, Tailored Plan trainings, important dates, reminders, and more.



LME/MCO Dashboard Updated

Improving Behavioral Health is a top priority at NCDHHS. The LME/MCO Dashboard is updated every month with key outcomes of the Behavioral Health System. Our goal is to provide a tool that highlights our shared priorities and opportunities for improvement. If we can better define the problem, we can better work together to solve it. To learn more, visit the DMH/DD/SUS Reporting website.

View Dashboard



New Opportunities

Register Here



i2i Center for Integrative Health - 2024 Spring Conference

After an extended period of preparation to ensure a smooth transition, North Carolina is on the verge of launching integrated whole person care for those receiving MH/IDD/SU services under the Medicaid Tailored Plan program starting July 1, 2024. This is an opportunity to see Innovation Unleashed and a time for Building New Care Connections.

Critical elements to support whole person care are in place: Standard Plans continue to serve the majority of Medicaid members through integrated care, LME/MCOs are ready to successfully launch the Tailored Plans, Healthy Opportunities pilot programs and Human Service Organizations supporting social determinants of health needs are operating and prepared to serve Tailored Plan members, there are focused care management and peer supports throughout the system, healthcare provider networks are established and work is being done to educate beneficiaries on these changes. The time has come to focus on the future, fortify connections, and establish a new and successful care system to address the comprehensive needs of those being served.

This is the essence of the i2i Spring Conference - connecting critical state and national policies with program elements while providing a place for innovative care connections to happen that support whole person care for North Carolina.

The conference will be held June 11-12, 2024 at the Hilton Raleigh North Hills Hotel in Raleigh, NC.

Register to Attend

Conference Details



Register Here



Provider Knowledge

Trillium Offers Tailored Plan Informational Sessions

Trillium hosted four opportunities for providers to attend Tailored Plan Informational sessions on May 8, May 9, May 15, and May 22, 2024. During these sessions, providers were encouraged to ask questions and relay any concerns about Tailored Plan to Trillium Subject Matter Experts (SME). Leaders from various departments within Trillium such as Claims, Utilization Management, and Care Management were available to provide feedback and guidance during the sessions.

Additional resources for the Informational Sessions are available here.

Trillium remains committed to supporting our providers as they serve our members during the transition to Tailored Plan, which launches on July 1, 2024.



Tailored Plan Informational Sessions will also be held in June:

• Claims - June 6, 3:30PM-5:00PM
• Network - June 11, 5:30PM-7:00PM
• Utilization Management - June 20, 3:30PM-5:00PM
• Tailored Care Management - June 26, 2:00PM-3:30PM

Register Here



Network Communication Bulletins 2024

Click above for more information.

Have Questions/Need Support?

If you have questions, need additional information, or require technical assistance, please contact our Network Management Department at NetworkServicesSupport@TrilliumNC.org or call Provider Support Services at 1-855-250-1539 during the hours of 7 a.m.–6 p.m. EST, Monday–Saturday. 

We appreciate your commitment to helping us achieve this mission by meeting the needs of members!

Provider Insider is a newsletter for the Trillium Health Resources provider community. Please send comments and suggestions about this publication and its contents to NetworkServicesSupport@TrilliumNC.org.