Troop Cookie Managers and Leaders,

We continue to thank you for your patience during this unprecedented Cookie Season.

Because the number of troops with issues and problems related back to the initial order continue to be worked on, we’d like to give ourselves, and you, a little more time.

For that reason, we’re going to keep access to Smart Cookies on for troops until the end of the week (Friday, March 22). By that time, all transfers, deposits, and recognition orders should be completed.

For those of you who are done, balance, and have your recognition orders in, congratulations! You have nothing left to do until recognitions come in.

For those of you who are waiting to hear from us on fixes, you will! Each case is taking longer than we hoped to address. We won't close you out until we have worked all those cases.

If you have problems with your balance but have not emailed us, please do that now... we need to make those fixes so you can balance correctly. Email us at cookies@gsksmo.org if you have not yet notified us of a problem.

We would still like all deposits to be made no later than 2:00 pm on Monday, March 25. Our second pull will occur the week of March 25.

If you have any families who have not paid, it’s key you reach out to your SU PPM and turn their information in. We also need you to fill out the Funds Not Yet Available form by Friday, March 22.

If you need assistance on your recognition order, please review this previously sent Cookiegram and scroll down to the recognition section.

We’d also like to remind you that the feedback survey for Digital Cookie can still be accessed when you sign into Digital Cookie. Please take a few moments to click that link and fill that out!

Thank you for all you’ve done this year. We continue to work to wrap up this year and to find ways to improve our processes for 2025. 

All the best,

Your Product Program Team

cookies@gsksmo.org