new chfa asset management resources available for you

We recently developed a “Welcome” page for our new properties (and your new employees) in response to our 2022 Voice of Customer survey.  We believe this digital format will streamline our customer’s experience and we hope you’ll agree!

The Welcome page offers step-by-step instructions to sign up for various online resources that CHFA offers to help you readily access your account information and keep up to date on CHFA program news. You can access this page from the top of the left menu bar throughout the Asset Management site.

In addition, we developed two new resources for all our customers, new and longstanding:

1. Find Your Property’s Asset Management Officer search tool Found on the Welcome page and by clicking a new Quick Link button on the Asset Management landing page, you can now search by property name or city name to find your officer.

2. How to Read Your Statement resource
   This PDF, also available on the Welcome page, is a sample of your monthly billing statement and includes breakouts of all sections to help you make the most of the information provided.