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Hello Friends and Supporters,
This month we are excited to share stories from past program participants exploring conflict resolution in healthcare and the path from learner to successful practitioner, along with a book review you may recognize from recent headlines.
Upcoming webinars will share practical advice for creating peer support groups along with guidance for building an alternative dispute resolution practice from trainers and practitioners with comprehensive experience from the field.
For those of you looking to enhance or expand your knowledge base, basic and matrimonial mediation programs begin this month in New York, with Your Next Steps and the next Working Creatively with Conflict 40-hour program coming this summer.
Whatever your professional advancement or development goals, there are accessible, informative, and inspiring opportunities coming up to learn from and participate with some of the Center's most seasoned and caring trainers.
Thank you for partnering with the Center on your conflict resolution journey and let us know if there is anything we can do to be of support.
Best regards,
James Dykeman
Executive Director
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Managing Conflict in Healthcare: Making a Difference with Collaborative Problem Solving and Mediation
Dr. Natterson and Dr. Stuart are co-founders of RxSolve Conflict, a firm committed to achieving healthcare excellence through constructive conflict management. In this first article in a series on conflict in healthcare, they discuss the need for new approaches to addressing conflict in this setting and how the understanding-based approach is so well suited and needed.
In the post-pandemic world of healthcare, conflict has become ever more prevalent. Staffing shortages, caregiver burnout, and mounting demands all contribute to this growing challenge. Unfortunately, effective strategies for conflict resolution remain woefully underutilized. As physician leaders and executives with formal conflict resolution training, we propose an institutional framework for collaborative problem solving techniques including mediation, to positively affect dispute outcomes, preserve relationships, and create a more transparent and supportive culture.
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Possible: How We Survive (and Thrive) in an Age of Conflict by William Ury
In an era plagued by conflict, uncertainty, and polarization, William Ury’s book, Possible: How We Survive (and Thrive) in an Age of Conflict, emerges as a beacon of hope and a roadmap for conflict resolution and mediation practitioners. Ury, a seasoned mediator and co-founder of Harvard’s Program on Negotiation, brings a unique blend of experience and wisdom. His book is not just a collection of theories but a synthesis of his life’s work, offering a comprehensive framework for navigating conflicts of all scales, from interpersonal disputes to international crises.
One of the book’s most compelling aspects is its practicality. Ury argues that even amid seemingly intractable conflicts, a realm of possibility exists—a space where creative solutions can emerge and adversaries can find common ground. Drawing on numerous real-life examples, he demonstrates how reframing conflicts as opportunities for collaboration and mutual benefit can pave the way for constructive outcomes.
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Walking into the Heart of Conflict with Guest Caitlin Meredith
From working in war zones to teaching incarcerated persons, Caitlin Meredith has spent more time than most extreme in close proximity to those experiencing extreme conflicts. From these beginnings came a desire to learn how to understand others and herself better while gaining the tools to empower others to find a way through.
On this episode of The Other Chair, learn about Caitlin's journey from learner and practitioner to teacher and advocate for bringing together people in conflict through empathy and understanding.
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This in-person, 24-hour Basic Mediation Training teaches individuals the basic theories and practical skills needed to help people in conflict. Participants will learn to deescalate unproductive arguments and conflict dynamics and guide parties and lawyers involved toward positive discussions and effective decision-making. The training also covers how law and lawyers play a part in mediation, preparing participants to mediate conflicts in various settings including private contexts, court-referred cases, and community disputes.
Our trainers designed this program to benefit those practicing in New York. and is open to anyone whose work involves conflict and will be particularly interesting to lawyers who wish to apply to be on the mediator court rosters for divorce and family work. Financial aid is available for those with an expressed need.
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Join the Center for Understanding in Conflict for a comprehensive 16-hour Advanced Matrimonial Mediation Training which will:
- Teach participants relevant New York State matrimonial and family law.
- Teach advanced skills helpful to mediate divorces and family cases effectively rooted in the understanding-based model.
- Qualify as an advanced mediation course approved under Part 146.4(b)(2) of the Rules of the Chief Administrative Judge of New York State.
- Provide 16 hours of NYS CLE credits.
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Be combined with the 24-hour Basic Mediation Training Course to receive a 40-hour completion certificate.
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Our flagship experiential certificate training program centered around the Understanding-Based Model. | |
Realistic simulations, in which participants work through mediations from beginning to end, with coaching from our teachers, offer participants the chance to hone their skills and experience the emotional challenges faced by parties in dispute. Participants describe these different learning modes and their interplay as enjoyable, engaging, and rewarding. | |
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East Coast
April 25 - 27, 2024
May 29 & 30, June 5 & 6
Online
June 20 & 21, 26 - 28, 2024
West Coast
November 6 - 10, 2024
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Whether you’re a seasoned practitioner or new to the field, this webinar offers invaluable guidance to foster meaningful connections and elevate your practice by creating and supporting Peer Groups.
Join Armine Baltazar and Caitlin Meredith on Monday April 22, 2024 to explore strategies for forming robust peer groups, delve into best practices to boost engagement, and uncover tips for sustained success through mutual support. Gain practical insights, learn from real-world examples, and acquire actionable techniques to enhance your professional journey.
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Embarking on a career transition bringing together parties in conflict can be a formidable journey, often fraught with uncertainties and questions. Whether you’re contemplating a switch due to dissatisfaction, seeking new challenges, or aiming for personal growth, this webinar provides invaluable insights and guidance.
Join Catherine Conner and Melanie Rowen on Monday, May 13th, for tips that will help demystify the transition process while delving into crucial questions such as where to begin, what factors to consider before making a leap, and which skills and experiences are instrumental in navigating this transformative journey.
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COMMUNITY VIDEO FOR APRIL | |
COMMUNITY AND PARTNER EVENTS | | | | |
