📢 Have you upgraded to Version 10.3.0.0 yet?

● Version 10.3.0.0 Highlights of the most recent version

● Feature Spotlight: Compatible Parts by Model Family

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Miracle Service v10.3.0.0

Highlights:

NEW Model Features: We’ve enhanced the Model Class to now include Custom Fields and Documents, as well as given you the ability to globally update equipment records based on Model Class settings. The models are now shown in a list view to make them even easier to navigate and update.

QuickBooks Online (QBO) Updates: You can now export the ‘Work Performed’ field to (QBO) invoices, and batch export printed and received PO’s.

Automatic Billed Hours Rounding: We’ve added this feature request, so you can now set Labor Rates to automatically round Billable Hours to the nearest 5, 10, 15, 20, or 30 minutes. See KB-920.

Mobile Field Technician Console

Highlights:

Clickable phone numbers: Just click any phone number link on a Job to call the customer.

More equipment fields now viewable! Now see PM Frequency, Last PM Date, Next PM Date, Purchase Date, Warranty End Date, Contract Type & Terms, and Purchase Vendor on the equipment record. You can also make Documents associated with the equipment’s Model Class viewable to your technicians. Great for manuals and training materials.

Batch Upload eForms: As an alternative to using the Submit button, you now also have the option to batch upload completed eForms using the Document Manager. See KB-921.

Customer Portal

Highlights:

New equipment fields: You have the option to show more equipment fields including: PM Frequency, Last PM Date, Next PM Date, Purchase Date, Warranty End Date, Contract Type & Terms and Purchase Vendor. See KB-919

Added Service History tab & Documents on the equipment record: Customers can now more easily see previous service Jobs (both Open and Closed) for each equipment, as well as public-designated documents for that equipment or model.

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Release Notes:

Miracle Service, Mobile Field Technician Console, Customer Portal, and CRM

Feature Spotlight:

Compatible Parts (Released in v10.2.4.0)

We have added a compatible parts feature that is based on Model Families, so you can now choose to show compatible parts ‘By Special Price’ or ‘By Model Family’.

A Model Family is a grouping of model numbers which can include just one model, or a group multiple similar models which share the same replacement parts.

Great for associating particular toners, loadcells, power supplies, and more to a model.

How it Works: When creating an Invoice or Sales Order linked to a particular model of equipment, only the items on the Compatible List for that model and category will be available to be selected.

This feature is also available for the Customer Portal so when your customer goes to ‘Place an Order’, all available inventory items will be filtered for the categories based on the models of equipment registered to that company, so they will only see the items applicable to their equipment.

For information on how to set-up this new feature in your Miracle Service, see Knowledge Base article KB-917.

We hope you find these updates helpful! Let us know if you have any feedback or would like to suggest a feature at info@nexent.com.

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