Where to find important pharmacy information



Applicable to: Mercy Care Complete Care, Mercy Care Long Term Care, Mercy Care DD, Mercy Care DCS CHP, and Mercy Care RBHA            

You can access important pharmacy information on our Mercy Care website.  Once you access the website, select “For Providers”, and then scroll down to “Pharmacy” on the left side to find:

• Formulary (covered medication list) - You can download the Mercy Care Formulary or use our Formulary search tool to find specific medications that are on the formulary drug list. You can search by drug name or drug class.
• Formulary Updates – See a monthly list of all formulary changes.
• Pharmacy Prior Authorization Guidelines – includes all pharmacy prior authorization guidelines.
• Pharmacy Prior Authorization Fax Forms – Includes the Universal Pharmacy Prior Authorization Request form and drug/drug class specific forms along with how to submit a PA request. 
• Electronic Prior Authorization (ePA) Information – Learn how to save time by submitting ePA requests.
• Over-the-counter Product List – Includes a list of OTC medications that are covered under Medicaid including for our dual eligible members.  
• Specialty Drugs - Includes the Specialty Drug List for our preferred specialty pharmacy, CVS Caremark Specialty Pharmacy, and how to order specialty drugs for your patients.  
• Adding a New Drug to the Formulary – Learn how to request a drug be added to the Mercy Care Formulary.
• Controlled Substance Prescription Monitoring Program (CSPMP) – Information on how to register and create an account for the Arizona Board of Pharmacy’s CSPMP.
• Pharmacy Newsletters – Stay up to date on important medication related topics.  

As always, don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this Notice and all other provider notices on our Mercy Care website.



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