An Important Message for NC Health Benefit Representatives

December 2023

After Enrollment: What is sent to employees?

Below is information regarding the NCFlex plans and materials employees may receive or be able to access after their enrollment:

Flexible Spending Accounts (FSAs) 

• A convenience card is mailed to first-time users. For those that have both Health Care FSA and Dependent Daycare FSA accounts, only one card is issued. Cards are re-issued only if reported lost or stolen, or once the card expires after three years; the date your card is valid through is listed on it. For security, please note these cards come in plain envelopes with minimal markings.
• Additional cards can be requested by logging onto ncflex.padmin.com or by calling 1-866-916-3475. Note that a claims kit will be emailed to all participants and mailed to those without a valid email address on file with P&A. A claims kit can be found in the FSA section of ncflex.org also.

Dental 

• Cards with a unique ID will be issued to new employees who enroll and will be re-issued only to existing participants if they transfer to a new job or make changes to their plan. If a participant's cards were not received or additional cards are needed, employees can contact MetLife at 1-855-676-9441.
• Generic cards without a unique ID can be printed after logging onto mybenefits.metlife.com using NCFlex as the company name. A generic card can be found in the dental section of ncflex.org also. Cards are only required the first time you visit your dentist or if you change dentists.

Vision 

• Cards are only mailed to new participants. Additional cards can be accessed by logging onto www.eyemedvision.com/NCFlex, logging into the EyeMed app or by calling 1-866-248-1939. ID cards are not required to visit a provider.

Accident, Critical Illness, AD&D* and Group Term Life* 

• Employees who enrolled in Group Term Life for the first time (above $20,000) or increased their amount above the guaranteed issue amount should have received an invitation to complete Evidence of Insurability (EOI). Employees can register and complete the EOI on themselves and/or their spouse for elections requiring EOI by visiting my.voya.com/eoi. They should contact Lifehelp for any questions or assistance at 1-877-464-5111.
• Certificates, claim forms and other information can be found in each plan's section of ncflex.org. ID cards are not provided for these plans and are not required.
• Postcards for the Accident, AD&D*, Critical Illness and Group Term Life* plans will be mailed to new enrollees for 2024.

Cancer 

• Welcome letters are mailed to new participants and to anyone who makes a change to their coverage during Open Enrollment. Certificates, claim forms and other information about these plans can be found in the cancer section of ncflex.org.
• Allstate also has a portal where employees can login to view their coverage and claim information. ID cards are not provided for this plan and are not required.

Disability* 

• There are no mailings for this plan; however, plan details and vendor contact information can be found in the disability section of ncflex.org.
• EOI was required during Open Enrollment this year for anyone who was enrolling for the first time and declined the plan when they were initially eligible. If EOI was not completed electronically during OE, employees were contacted with instructions on how to continue. If an employee inquires about not receiving notification and still needs to complete EOI, they should contact The Standard at ncflex@standard.com.

*Employees of the University System of NC are not eligible to participate in the NCFlex AD&D, Group Term Life or Disability Plans.

Order 2024 Benefits Summaries by January 3

The 2024 Employee Benefits Summary is available digitally now. While this does not apply to all employing units, some may find it useful for recruitment purposes, for new hires or as a benefits tool for employees.

University employees should visit Benefits Enrollment Central to access the most up-to-date University Benefits Summary.

If you would like to order printed summaries for your location, please click the button below to complete the order form by 12 p.m. on Wednesday, January 3. Please order what you think you will need for at least the first half of the year. We will reach out for any additional orders mid-year.

HBR/UBA Upcoming Training -

Benefits Overview and Admin Manual

In February, we will hold two virtual, annual trainings. First, we will go over all of our benefits in detail. In the second training, we'll discuss our administration manual. These trainings are intended for anyone who has recently taken on a role to help employees with NCFlex benefits or benefit reps who want a refresher. Both sessions will be recorded for those unable to attend.

Register below or on our upcoming training page.

Benefits Details:

Tuesday, February 6

9:30 a.m.-12:30 p.m.

Admin Manual:

Thursday, February 8

10 a.m.-12 p.m.

Know an HBR/UBA who would like to receive these emails?

Send them the following link:

NCFlex HBR/UBA Newsletter and Alert Sign up