Hello to all our friends,
In January, at our McDonald Physical Therapy’s monthly meeting, I told the staff that it is time to get back on track after all everyone’s been through with the Covid era! I emphasized that we, as a medical provider, need to work harder than ever to be fully staffed and get our patients in as quickly as possible.
I realize we are all sick and tired of the COVID excuse for waiting for physician appointments and orthopedic and/or specialist surgical procedures. Patients we see are waiting more than ever to get their MRIs, CT scans, surgeries and even physical therapy appointments. Everything, since COVID, seems to take longer and longer. Patients are waiting at home in pain or worrying about their particular injury. Their situation is made worse by not having the diagnosis or reason for their pain.
Each patient needs to step up, (and I realize this is difficult and time consuming) and push their medical providers to be clear about the diagnosis, types of tests needed, timeliness of the tests and their return to whatever provider they need to see. This is so important, because your overall health and in some cases, even your life, can be in jeopardy! If you think I am exaggerating, please feel free to continue reading about 2 patients we have seen in the last few months and what they have been experiencing. These stories are about what they been going through because of the present medical model, following COVID. Losing so many medical providers and the immense power of the insurance companies has affected patient care immensely.
These two patient cases are a result of lack of communication in the medical providers’ offices and/or hospital systems. The first is the most difficult to believe and most painful to be a part of. I have changed a little of the story to protect the patients’ privacy. A very young 70-year-old who cycles, fell 5 months ago and hurt his neck. He went to the emergency room; X-rays were taken; He seemed to be doing well and was sent home. Within a few days, he began noticing some weakness in his legs and arms. It took a couple of weeks to get in to see his physician, who then decided he needed an MRI. The insurance approval process took 4 weeks before he could get the MRI. He continued to get weaker. After the MRI results, which looked very troublesome, he was referred to a neurosurgeon. This took another 3 weeks. By the time he saw the neurosurgeon, he was walking on a walker. After seeing the MRI and examining this patient, the neurosurgeon informed the patient that he needed surgery immediately because his symptoms would only get worse. The surgeon did think he would be seeing this patient soon for surgery. Unfortunately, the staff who had to schedule this patient had no idea of the urgency of this case, and set up his surgery for 3 months from that day!
Long story short, his relative shared his story with one of our physical therapists who knows the surgeon and thought it might be a miscommunication, based on so many patient miscommunication stories since COVID. The physical therapist called the surgeon and informed him of this possible mistake. The surgeon understood why the patient went along with the scheduled surgery date because he thought the surgeon, after seeing his MRI was good with him waiting. Here is the big mistake with patients and all medical providers, (including us). If you think your injury needs to be taken care of sooner than later, please get in touch with your physician or demand the business manager!
After hearing this information, the surgeon scheduled this patient immediately. As a result of our physical therapist’s call, this patient will be getting his surgery quickly. Why was that so important? By the time our physical therapist called the surgeon, this patient was in a wheelchair and had already lost some of his bowel and bladder control. This is why the surgeon wanted this patient in so quickly! He knew the injury was much more severe than anyone else, including his schedulers, realized!
A less serious, but extremely painful case which also was a result of miscommunication issues, had to do with a patient who had a lumbar fusion by a very reputable surgeon. This patient had her surgery in a big city. After 6 weeks of waiting for her physician to give her the OK to come to physical therapy, she came to us in more pain than we usually see following this surgery. At six weeks she still was unable to sleep, sit or walk without excruciating pain? In this case, the patient did call to let her surgeon know. Unfortunately, she did not get to speak with her surgeon and was told her pain was normal and in time, all would be well.
She continued to have excruciating pain and could barely walk, sit or sleep more than 2 hours a night! Our physical therapist asked this patient to get him the CD of her X-rays following her lumbar fusion. These films were taken to a special group that meets every Friday morning at Notre Dame. When the films were examined at the group a very big fracture in this patient’s sacrum was noticed! This fracture, unfortunately was missed and she now had the reason for why she was having so many issues with walking, sitting and sleeping. With this information, she called her surgeon in the city with this new information. (How this was missed is anyone’s guess, because this surgeon is very good at what he does.) Nevertheless, when he looked further at her case, (he had never received any information that she was having unusual pain from his staff?) he was able to help this patient begin to heal and gain her life back.
These are only two of many patient cases we, at McDonald Physical Therapy, hear about and get involved in with our patients. We are blessed to have direct communication with the physicians and surgeons in our community and in some of the cities. Most medical providers want the best for their patients. When things do not go according to plan, because of scheduling mishaps or unusual results from surgery, the surgeon wants to know! In these cases, the surgeon didn’t know, and this is why I am stressing the importance of following up for yourself or your family member!
I hope these two examples help anyone reading this to step up and become more of their own advocate. It may mean avoiding a major setback and possibly many more months of pain and misery.
Please take the time to take charge of your case or a family member’s when you think someone
P.S. It’s the Readers’ Choice Award voting season again! Voting ends July 20th. You can vote daily if you choose to! It means a lot to us to be considered your “preferred provider”, and we are so grateful for your votes! Will you please take a moment and go to the South Bend Tribune website and scroll down to the Reader’s Choice picture? After clicking on that, you can go to the Beauty and Health category and find the Physical Therapy subsection to find McDonald Physical Therapy.
Enjoy the journey!
Fran McDonald President/CEO
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