Hello Homeowners!
Thank you for another incredible year! Through all the changes in all of our lives, we are so grateful to have such a strong client base to support our team members and vice versa.
We'll have at least one more update email coming your way to announce new services. (Pet Care and Massage Therapy!) Please make sure to read over everything in both emails for important updates on our services and policies so that we can serve you better. Thank you in advance for your time! :)
Updates and Seasonal reminders for house cleaning appointments:
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Covid Precautions
While mask mandates have been lifted and masking is now optional during our visits if you prefer for us to continue wearing a mask in your home please email us to let us know. Whenever possible during cleaning, please stay in a different room or another floor of the house so our technicians can move through each room with ease.
If you or a family member test positive for COVID or have come in contact with someone who has tested positive, and it will coincide with your scheduled cleaning, please let us know immediately what date we can get you rescheduled.
Please note that last-minute cancellations impact the operations and bottom line of our small business. Help us to continue serving our community at the highest level possible by being mindful of canceling last minute.
We welcome feedback on these precautions and look forward to a safe and healthy visit to your home.
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Seasonal Extras
It’s Spring Cleaning time! The Spring season will have our entry points, windows, and ceiling fans becoming more of a focus area. It is possible that we may need some additional time to complete these tasks.
If you would like us to add on an additional 30-60 minutes to ensure that all the spots get an extra sparkle, please notify us before confirming your appointment, if possible.
Seasonal Cleaning Extras Checklist:
Brush down of ceilings and walls
Ceiling fans
Window and door thresholds
Tilt-in window cleaning
Baseboard washing - we can get to the stuff behind the bigger furniture if you pull it out for us.
Mudroom Vacuuming/Mopping (if not on the regular list)
Special attention to outer doors and thresholds
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Appointment Confirmations
We thank you for your consistent communication regarding scheduling. Keeping our schedules full ensures that we are able to keep our technicians' budgets consistent.
Confirmations are typically sent out on Wednesday the week before your appointment. Please confirm within 48 hours of receiving the confirmation.
To skip a recurring cleaning, we now require at least 7 days' notice before the scheduled cleaning. For cancellations less than 7 days in advance, there will now be a late cancellation $50 fee assessed and is due by the day of the canceled cleaning.
Exceptions may be made for emergency conditions such as an act of Nature.
If you cancel three cleanings in a row with less than 24 hours' notice, we reserve the right to discontinue services moving forward.
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Updated Rates, Fees, and Gratuity:
Deep Cleaning Rate
Our deep cleaning rate is now $42/hr per technician. This rate applies for all first-time cleanings, move-in/move-out cleanings, any returning clients whom we haven't seen in two months or more, or any cleaning that includes the following list:
Additional rooms or areas that have not been cleaned in 2 + months
Ceiling fan blades hand washed or wiped - please leave a step stool for us.
Walls brushed or wiped down.
Heavy washing of woodwork
Tub/shower and tiles double scrubbed if built-up
Large floor spaces done on hands and knees
Windows (Outer sills & tilt-ins.)
We may also apply this rate if sharing space during cleaning time becomes complex. (Excessive working around other schedules)
Standard Cleaning Rate
Regular and ongoing services will continue to be $40/hr per technician.
Gratuity
Beginning March 28, 2022, any cleaning that is 6 hours or more (1 cleaner for 6+ hours or two cleaners for 3+ hours) will have a 10% automatic gratuity added to their invoice.
Auto-gratuity Options
If you would like to opt-in to have an automatic tip added for each clean at a rate of 10% each, please click here.
Some clients have asked about tipping in general. Here are some things to consider:
Tips can vary depending on client satisfaction but are generally equal to about 10% of a bill per cleaner, though any additional gratuity for excellent service is extremely appreciated.
Cash tips are ideally left for us on the counter. We have also included a Google doc link in your confirmation emails with all of our technicians' Venmo accounts to make it easier to pass along a gratuity if the above options don't work for you.
100% of all gratuity paid goes directly to your technicians.
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Quality Assurance
Our standards are very precise. We use a tool that we created called an Inspection Calculator to “grade” every area of focus in each room of our client's homes. This tool provides a comprehensive and fair assessment of our work. We use this not only to test our cleaners’ finished result but it can also help us determine what percentage of the job has been left incomplete in case of a client complaint.
All of our cleaners must pass this regularly with a 95% or above average in order to be allowed unsupervised in our clients’ homes.
What this means for our clients:
- We may have 1-2 cleaners scheduled to stay behind at your home for up to an hour after the cleaning is finished to use our inspection tool to get a grade on our work in your home. We do not expect that this will happen any more than 1-2 times per year at a maximum.
- We will give at least 24 hours notice if we have a QA check scheduled for your home. Because of timing, this may not work for all homes, so unless requested either by our clients or our cleaners we will only be doing this in certain locations.
- There is no charge to you for this check.
If you'd like to request a Quality Assurance Check, please click here.
Reviews
Are you enjoying your experience with us? We’d love a review, which not only lets us know how we’re doing but also helps us in spreading the word about our services.
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Feedback
We are proud to have a team of house cleaning professionals who are committed to overdelivering for our clients. We value kind and accurate feedback given on a semi-regular basis.
We will occasionally send out follow-up emails with a rating scale for cleanings. We find this extremely helpful in keeping our techs informed regarding the consistent quality of their work.
We don't intend to clog up your inbox but we have found this feedback to be helpful in maintaining our standards.
For our Seasonal Customer Satisfaction Survey please click here.
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Weather
As we enter the hot summer months, we appreciate it immensely when you make us comfortable in your homes as we work to make it comfortable for you! We'd like to ask that you allow our techs to turn your AC units on (or turn the temp down) when necessary so that they can work diligently even as outside temps soar. If the temperature is changed by our techs during cleaning, it will always be reset to your preferred temperature before they leave.
Any time the outside temperature reaches 85 degrees or above, we will need AC.
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Gift Certificates:
Want to gift someone a clean home this season?
Simply click here, fill out the form, and we’ll take it from there and will be in touch about payment.
Simple. Easy. Clean..
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Karma Credits
Did you know that we offer discount incentives (called Karma Credits) to all clients who utilize environmentally-friendly resources in their homes?
You can find more information about these credits on our website, which can qualify you for a discount of up to 5% off your bill!
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Donation Drives:
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Feminine hygiene products and diapers to be delivered to area shelters. - Donated to No More Secrets in Mt. Airy www.nomoresecretsmbs.org
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Karma Diva Green Cleaning is a proud member of The Sustainable Business Network of Philadelphia which was developed to amplify the impact of a triple bottom line economy (people, planet, profit) by empowering local businesses to ignite systemic change in specific industries and the region’s economy.
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Local Shout Outs!
Green Philly is a fantastic resource that helps you live a more sustainable lifestyle. Founded in 2008 to make sustainability accessible for all Philadelphians, Green Philly is a community-focused resource that connects people to sustainable solutions, educates and empowers its readers.
Find out about local changemakers making a difference, ethical businesses and individuals. Discover how to recycle odd objects in our Where Can I Wednesday column.
We also have resources including a community events calendar, job board and podcast. Find us on iTunes or wherever you listen to podcasts.
Green Philly hosts events throughout the year including panel discussions, educational flash talks, and SustainPHL in August, Philly’s annual sustainability awards ceremony and celebration.
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We'd also like to give a shoutout to another great local, sustainable business. Rutabaga Toy Library is a community space and lending library in the East Falls neighborhood of NW Philadelphia. With over 1500 toys geared towards ages zero through eight and various eco-friendly classes and workshops, Rutabaga can help your family become more sustainable. Rutabaga believes that sharing instead of buying new, is not only good for the environment, it also helps us build strong communities. You can find them on the web at www.rutabagatoylibrary.com
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For nearly 100 years, the ACLU has defended the constitutional rights of all people. Their work isn’t about one person, one party or one issue. It’s about all of us, coming together, daring to create a more perfect union.
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Help Protect Civil Liberties
Donate to the ACLU today to help protect the rights and liberties of people across the country. Right now, we're:
- Protecting free speech and the right to protest
- Defending reproductive freedom
- Fighting anti-LGBT discrimination
- Safeguarding the rights of refugees and immigrants
This vital work and more depends on your support. Make a donation to the ACLU today — help us fight back.
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Disaster Relief Campaign:
Charity Navigator is "the nation's largest and most-utilized evaluator of charities" which helps people like you and me make informed decisions.
Each year we see and hear of thousands of people in need of assistance from climate change related disasters. Karma Diva Green Cleaning will match your donations to organizations that support sustainable living and global aid up to $25.
Of course, all donations are tax-deductible. Once you donate, forward your donation receipt to us at info@karmadiva.com.
We thank you in advance for your generosity!!
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Thank you for your continued patronage.
Sincerely,
Karma Diva
215.490.4050
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Karma Diva Green Cleaning
629 Maris St, Floor 1, Philadelphia, PA 19128
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