May-Jun 2023 | Vol. 15, Issue 3
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Digital transformation marathon requires stamina, focus
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When you start into digital modernization, improvement opportunities are plentiful. And accomplishing one just seems to sprout three or four more. You'll want to do some homework before you jump in, because it clearly pays to choose wisely as you modernize. This year's GTA-hosted Technology Summit aims to equip you to do just that.
The 2023 virtual summit set for May 16 will focus on key dimensions of digital transformation. Industry and government experts will address:
- Cybersecurity - What challenges will you face when going through a digital transformation?
- Vision for security and risk management - What makes for a sensible strategy for managing risk?
- Web presence - How can you leverage AI here to improve the customer experience?
- Data-informed decision-making - You've got the data, but is it guiding your choices?
- Artificial intelligence - How do you stay on its good side?
- Technology procurement, contracts and compliance - Are you handcuffed or enabled?
This summit is directed toward business leaders as well as technology professionals from Georgia agencies. Speakers will help you prioritize among the many opportunities for digital transformation, and then mobilize to make it happen. The virtual format allows easy networking with colleagues too.
I expect summit speakers will make the point, digital transformation is no short sprint. You're in it for the long haul. You pace yourself, avoid detours, and you innovate en route. We’ll discuss it at the event next week, and we look forward to your participation.
On another topic, we’re pleased to announce the honorees in this year’s GTA-sponsored Technology Innovation Showcase. Each year we recognize projects from Georgia’s state and local government entities propelled by innovative and impactful IT. We also celebrate the people behind those efforts. See details in an article below, and join me in congratulating all the honorees. When you read about their projects, you may want to borrow an idea or two. (Go ahead – they won’t mind.)
Shawnzia Thomas
State Chief Information Officer
GTA Executive Director
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Technology Showcase taps a rich reserve of innovative IT
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AI-enabled web capabilities at GOVTalks 2023
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GTA broadband team stares into the digital divide
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Briefly … Cloud-first, Cloud training, CoreView, TAG award
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Technology Showcase honorees dig deep for innovative IT
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When business improvements are the objective, technology and the IT team are often the means. Georgia’s state and local government entities have found a wellspring of reward in innovative application of technology. That’s just the kind of work recognized by the GTA-sponsored Technology Innovation Showcase. The 2023 showcase honorees prove there’s plenty of water in the well.
Five projects are being honored for the exemplary IT efforts and teams behind them:
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IMAGE incident and investigation management system – Department of Behavioral Health and Developmental Disabilities
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MyUI Claimant Portal (Phase One) – Department of Labor
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Georgia Data Analytics Center – Office of Planning and Budget
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I-285 Top End Express Lane Transit Virtual Reality Experience – State Road and Tollway Authority and Atlanta-Region Transit Link Authority
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HOPE High School Equivalency Examination Grant Program – Technical College System of Georgia
A volunteer evaluation panel selected projects that enable agencies to better serve constituents, operate efficiently, and conserve tax dollars. These are projects changing the way government does business.
Projects selected for this 12th annual showcase will be recognized at the 2023 Georgia Digital Government Summit, October 3. They'll also be highlighted in Georgia's Annual State IT Report and considered for submission to national awards programs.
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Upcoming GOVTalks puts AI tools through their paces
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This year’s GOVTalks conference, presented by GTA’s Digital Services Georgia team and sponsored by Ivy.ai, will untangle some of the tangle created by the transformative AI technology GPT. And while artificial intelligence earns top billing at the May 23 virtual event, it’s hardly the only thing on the menu.
Topics for the 2023 edition of GOVTalks include:
- The AI technology GPT – just how much of what you’re hearing is true?
- The role of digital content managers in shaping the fate of ChatGPT, a generative language AI
- Transforming your content strategy to serve varied user demands, device types, contexts and more
- A case study in creating a user-centric, friendly digital experience from Georgia’s Department of Revenue (DOR)
- The continuing evolution of GovHub to enable your digital services
Featured presenters include Ivy.ai CEO Mark McNasby and Lullabot Director of Strategy Greg Dunlap. Both companies are key partners of DSGa in empowering the state’s GovHub digital content platform. Georgia Chief Digital Officer Nikhil Deshpande will offer a keynote, and DOR webmaster Katherine Obarowski will share an insider’s look at her agency’s digital strategy.
Register for the GOVTalks conference, now in its 10th year, via DSGa’s website. The event is open to employees at all Georgia state and local government entities and educational institutions. Topics are keyed toward team members involved in strategizing, creating or delivering their organization’s digital content for websites and other applications. Through the GOVTalks seminar, DSGa promotes top-notch web presence built around user-centric content.
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A patchwork of resources for stitching up the digital divide
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GTA’s broadband team continues to conduct listening sessions and stakeholder meetings in communities all across Georgia. The dual purpose of those sessions – to acquaint community members with broadband-related resources available to them, and to hear from communities about their broadband experience. That input is invaluable in shaping state programs that best serve Georgia’s broadband needs.
Building on themes from the listening sessions, GTA is now partnering with more than 75 local companies and organizations dedicated to closing the digital divide. Together, they’re promoting the federal Affordable Connectivity Program among Georgians. ACP can provide a $30/month benefit to help eligible low-income households afford high-speed internet service. But statistics show that only a fraction of those eligible have enrolled. The non-profit EducationSuperHighway reports that more than 1M eligible Georgia households have not enrolled. GTA hopes to help mobilize communication outlets, community leaders and others to spread the word about the program.
GTA is also surveying local and regional government representatives to gather their invaluable knowledge of factors affecting broadband access in the communities they serve. Those factors could range from infrastructure to policies and programs, as well as other variables playing into internet access and affordability challenges. The surveys are accessible through May 15 on the Georgia Broadband Program portal on GTA’s website. Community organizations and area employers are also invited to provide input. And internet service providers aren’t left out. They’re asked for input about broadband service expansion strategies, partnerships with communities, and more.
All these efforts have the common thread of striving to close the digital divide in Georgia. They come as the state has earlier this year announced sizeable broadband expansion grants through its federally-funded Capital Projects Fund Grant Program. Another round of such grants is expected soon and is intended to spur investment in expansion of high-speed internet service to reach unserved communities across Georgia.
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The state’s cloud-first campaign led by GTA achieved a milestone recently with completion of an initial push to migrate on-premise servers to Amazon Web Services cloud environments. With help from migration partner Accenture, more than 100 servers across a total of eight agencies have moved to AWS. (Additional AWS migrations have been performed via individual transformation projects.) Focus now shifts to migrating other agency applications and systems to Microsoft Azure cloud. Assessments have been conducted, and findings will help inform Azure migration work with those agencies.
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The debut course in a cloud training program established by GTA in partnership with the Technical College System of Georgia (TCSG) wrapped up successfully in early May. This AWS system operations (SysOps) course drew 18 students from state agency IT teams that are engaged in Amazon Web Services cloud transformations via GTA. Those students participated virtually in the 8-week course delivered by Gwinnett Technical College, a TCSG member school. They earned college credit, readied themselves to take a cloud-related professional certification exam (for those who choose to), and they built key skills to help their respective agencies operate efficiently in AWS cloud environments. GTA covers the full course costs for these state employees as part of its broader efforts to ensure agencies have the necessary skills to thrive in cloud operations. GTA also covers the certification exam fee. In the months ahead, GTA anticipates organizing additional cloud training courses through TCSG, possibly including a Microsoft Azure cloud class.
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GTA will soon make CoreView available to agencies that receive their Microsoft 365 services through GTA. CoreView is a powerful Azure cloud-hosted tool that helps streamline handling of your M365 licensing and reporting needs at an agency level. It allows agency administrators and non-technical managers to deep-dive into licensing and usage metrics for all elements of M365, so they can run the reports they need for management reporting and decision-making. CoreView reporting and dashboards become available as early as June, with other CoreView management functions to be added later (functions and timeline TBD). Contact your GTA Customer Success Manager (CSM) to learn more or express interest.
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Georgia’s broadband service expansion efforts recently earned recognition from the Technology Association of Georgia. The state’s ongoing work to bring high-speed internet access to Georgia’s unserved communities won the 2023 TAG Tech for Good award. The category honors projects that capitalize on technology to promote inclusiveness and equity of opportunity in Georgia. GTA is proud to contribute to the broadband expansion work, in partnership with the Governor’s Office, the Department of Community Affairs and others. Additional state entities including the Department of Revenue, the Technical College System of Georgia and several state universities were also finalists in this year’s TAG technology awards.
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