May 2023

Marylanders Online Call Center

Hours Extended

The Marylanders Online Call Center provides Maryland residents with free one-on-one tech support including hardware and software support, internet connectivity, and ACP application assistance. Digital navigators also direct callers to online resources and to digital literacy events held by government and community organizations.

Connect with us:

Number: 301-405-9810

Toll Free: +1-866-206-8467

The new hours of operation:

Monday-Friday 10:00 am to 8:00 pm

Saturday 10:00 am to 5:00 pm

If your organization is interested in partnering or sharing your events, feel free to reach us at marylandersonline@umd.edu

Become a Senior Planet Trainer

University of Maryland Extension is now a licensed partner with Senior Planet from AARP offering Digital Skills Training classes for people aged 50 and over. Senior Planet offers a wide range of programs that helps older adults learn and use technology so they could live more connected in the digital age.

If you are a navigator/organization interested in providing technology training classes for the older adults in your community you can now become a certified Senior Planet Trainer and offer a wide range of technology classes based on the needs of your community.

Please stay tuned for further announcements on our Senior Planet Training event offering in May!

Digital Navigator Training

University of Maryland Extension in partnership with National Digital Inclusion Alliance (NDIA) is pleased to offer its 2nd Online Training for Digital Navigators. This training prepares Digital Navigators to 1) Assist community residents with digital inclusion information and affordable resources. 2) Provide information and coaching to enable Maryland residents to use home devices and internet. 3) Providing basic technical support to enable digital access and inclusion in Maryland.

More details about the event and the registration form coming soon!

Marylanders Online Research Updates

The data from our October 2022 Digital Literacy Summit is ready to be shared! You can access the summit summary by clicking here. One of the key activities from this summit was a participatory design session. In the design session, participants worked in small groups to discuss different barriers to community participation in digital literacy programming and brainstorm potential solutions. You can access the report from the design session by clicking here. We want to thank all of the summit attendees and everyone who participated in our design session. We are excited to take what we learned and apply it to our upcoming research projects!

Stay in Touch

If you have any inquiry, please feel free to contact us at marylandersonline@umd.edu by replying to this email.

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If you need a reasonable accommodation to participate in any event or activity, please contact your localUniversity of Maryland Extension Office.