ACCOUNTS RECIEVABLE
RevTrak Collection of Fees
There are two known issues regarding the collection of fees:
- Credit card payments made in RevTrak are not posting back to Infinite Campus
- Parents may have an issue logging into RevTrak and viewing their students' fees due
A solution has been identified; however, it is not yet live. Once the solution has been tested and gone live, we will notify staff.
The link for School Fees payments has been removed from the district online payments webstore (Home | Des Moines Public Schools (revtrak.net)). Families may view school fees due through the Campus Portal (Campus Parent (infinitecampus.org)) and pay school fees by cash, check, or credit card through the school's office manager or bookkeeper. We encourage all schools to communicate the removal of the link and options for paying school fees to their families.
As previously communicated, credit card payments from parents can be collected for fees due by using RevTrak Order Entry either in person (swiping the card is preferred versus manual entry) or over the phone. If payment is processed through RevTrak Order Entry, the payment must also be posted manually into Infinite Campus.
Thank you for your patience and understanding as we work through these issues.
If you have any questions, please reach out to Emily Truitt.