April 2022

Customer Service Is Just A Call Or Click Away

Our customer service is just as important as the high-quality water we deliver to your tap every day! We are focused on empowering our customers by providing education and resources in an easily accessible way. 

Whether you’re new to the District, or have been with us since the beginning, we are constantly looking for ways to improve and make your customer service experience just the way you like it. On the phone or at your fingertips, we have so many new tools available for everyone to take advantage of.

Our new customer guide provides so many useful tools and information to help you stay in the know and in control of your water. With our current drought season, it is more important than ever to stay on top of water-wasting leaks that lead to high water usage and high bills.  Check out our new customer guide and save it for reference so we can deliver customer service 24/7 to you.

Making Every Drop Count Matters More Now

Like most Diablo Water District customers, you recognize that conservation is a way of life in California. We greatly appreciate everything you are doing to reduce water use. However, as the drought continues and we face the warmer months of our third dry year, now is the time to reexamine how we can work together to save even more water during these unprecedented times.

Gov. Newsom’s approach to limiting summertime water use requires all Californians to do their part to use water wisely while also giving local water managers discretion based on local supply conditions. Diablo Water District is currently awaiting direction from the State Water Resources Control Board (SWRCB) that meets later this week. The SWRCB decision will help guide the District’s response to the drought and help determine which stage of our water shortage plan the District should consider.

Until the District adopts an official water shortage stage, everyone should start evaluating what they’re already doing to reduce water use and find new ways to save. There are many water saving tips on sites such as www.saveourwater.com. You can also find information on how to save more water at https://diablowater.org/your-water/conservation. Additionally, you can find information on rebates for a variety of indoor and outdoor products for your home at https://diablowater.org/your-water/conservation/rebates.

• April 27th - Regular Board Meeting (In-Person or Virtual Attendance)



• ^{May 25th - Regular Board Meeting (In-Person or Virtual Attendance)}